Is there a job opening for a Level 1 Help Desk Technician in Irvine, CA, USA?

Adriana's Insurance is currently hiring a Level 1 Help Desk Technician in Irvine, CA, USA. The ideal candidate has skills and work experience of 2 - 3 years of experience as Level 1 Help Desk Technician.

Does Adriana's Insurance hire Level 1 Help Desk Technician?

Adriana's Insurance looking to hire a qualified Level 1 Help Desk Technician in Irvine, CA, USA. The candidate will have 2 - 3 years of experience as Level 1 Help Desk Technician.

What is the salary for a Level 1 Help Desk Technician at Adriana's Insurance?

The salary for a Level 1 Help Desk Technician at Adriana's Insurance may vary based on factors like experience, location, and responsibilities. The average base salary for this role Level 1 Help Desk Technician is $ 20 - $ 25 / Hourly Salary. Additionally, you can learn more about the company by visiting their profile at Adriana's Insurance .

What is the average salary for a Level 1 Help Desk Technician in Irvine, CA, USA?

The average salary for a Level 1 Help Desk Technician in Irvine, CA, USA typically ranges from $ 20 - $ 25 / Hourly Salary depending on experience, education, and the company.

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Level 1 Help Desk Technician

Irvine, CA, USA

386 Days ago

Save Job Job Expired

Job Description

We are looking for a motivated and customer-focused Level 1 Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide prompt and effective support for hardware, software, and network-related problems.

Key Responsibilities :

Provide first-level support to end-users via phone, email, chat, or ticketing system.
Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and mobile devices.
Assist with password resets, user account creation, and basic network connectivity problems.
Escalate complex issues to Level 2 or appropriate IT personnel when necessary.
Log and track all support requests using a ticketing system.
Follow standard operating procedures and contribute to internal documentation.
Maintain professionalism and deliver excellent customer service at all times.

Pay Range: $20-$25 hourly

Requirements

Qualifications :

High school diploma or equivalent; IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
02 years of experience in an IT support or customer service role.
Basic understanding of Windows and/or macOS operating systems.
Familiarity with Microsoft Office, email clients, and common software applications.
Good verbal and written communication skills.
Ability to work independently and as part of a team.
Strong problem-solving and organizational skills.
Bilingual (English/Spanish)

Nice to Have :

Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
Familiarity with Active Directory and Office 365 administration.
Exposure to basic networking concepts (IP, DNS, DHCP).

Benefits

A supportive team environment with opportunities to learn and grow.
Ongoing training and development programs.
Exposure to real-world IT operations and career advancement potential.

Key Skills Required

Customer ServiceNetworkingMicrosoft OfficeActive DirectoryBilingualCommunicationDevelopmentDocumentationFocusedFRESHDESKHelp DeskIT OperationsNetwork ConnectivityOrganizational SkillsProfessionalismServiceNowSupportiveTrainingTraining and DevelopmentWork IndependentlyWritten Communication

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: $20 - $25 / Hourly Salary

Experience: 2 - 3 yrs

Contact Information

Company Name: Adriana's Insurance

Recruiting People: HR Department

Website: http://www.adrianasinsurance.com

Location

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