IT Systems Engineer

XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change.

At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future.

About the Role

We are looking for an experienced IT Systems Engineer to support and enhance our IT infrastructure, ensuring the reliability, security, and efficiency of our systems. This role will involve troubleshooting technical issues, managing system configurations, and implementing new technologies to support business operations. A key focus of this role will be leveraging automation to streamline IT processes, reduce manual work, and improve overall system efficiency. The ideal candidate will have experience with scripting and automation tools to enhance IT operations and scalability.

• Support onboarding and offboarding process by setting up and deactivating user accounts and devices as we move towards automating.
• Provide technical support for hardware, software, and network issues.
• Maintain and optimize IT infrastructure.
• Manage user accounts, permissions, and security policies across various systems.
• Deploy and maintain enterprise applications.
• Develop and document IT procedures, troubleshooting guides, and best practices.
• Assist with IT security initiatives, including patch management, endpoint protection, and access controls.

Requirements

• 5+ years of experience in IT Support, Systems Administration, or a related field.
• Experience with scripting and automation (Python, Powershell, Power Automate, Zapier, Workato, Jira workflow automation)
• Experience managing identity management platforms (Microsoft Entra ID, Okta, etc.)
• Experience with SaaS applications such as Microsoft 365, Google Workspace, Atlassian Jira and Confluence, GitHub, LucidApps, etc.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and documentation skills.

For this role, the estimated base salary range is between $146,000 - $179,000 USD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

Benefits

• Competitive Compensation: Salary, Equity, and 401K
• Comprehensive Vision, Dental, and Healthcare plans
• Discretionary Time off Policy (If you need time off, take time off!)
• 11 Company-paid Holidays
• Hybrid Work Policy - 3 days in office/2 days remote
• A chance to be part of a rapidly growing startup and make a real impact!

Qualification

Bachelor's Degree