Internal Service Advisor

Pete's RV is looking for a candidate to fill the role of Internal Service Advisor at our Chesapeake dealership. Our ideal candidate will work well in a team environment, have great communication skills and have a working knowledge of technician work orders.

Responsibilities

• Act as an Interdepartmental support advisor, supporting the sales and service teams and technicians
• Create and manage service work orders, accurately detailing customer issues and service requests
• Estimate costs and time for repairs and communicate these to customers clearly and effectively
• Collaborate with service technicians to understand repair needs and ensure parts availability
• Schedule time needed for repairs and estimating costs associated with the repairs
• Code all jobs appropriately
• Accurately record issues and data into the Dealer Management System
• Follow-through to ensure that all work has been completed
• Verify that the final invoice reconciles with the work performed on the service order
• Draft outgoing correspondence (letters, e-mails, memos) and reports
• Provide clerical support, such as data entry, and record keeping
• Assist the managers with various clerical duties, including cycle counts and yearly inventory
• Assist customer with parts and accessory recommendations and over the counter purchases
• Assist with parts orders
• Ensure compliance with all safety and quality standards in the service department.
• Attend all team meetings and training sessions to stay current with product knowledge and service standards.
• Perform other duties needed to assist the team

Requirements

• Ability to work collaboratively in a team-based environment
• Knowledge of RV parts and service processes is preferred
• Proficient in computer software and dealership management systems
• Strong problem-solving skills and attention to detail
• Organized with excellent time management skills
• Fantastic communication skills
• Professional, well-groomed personal appearance
• Clean driving record
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Willingness to learn
• Ability to multi-task and follow tasks as assigned
• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST

Benefits

• Health, Dental & Vision Benefits
• 401K Retirement Plan with Company Match
• Paid Holidays and Vacations
• Personal Time Off Accrual
• Paid Uniform Service
• On-the-Job Training
• Advancement Opportunities
• Relocation Possibilities

Full-Time

Pay: $25/ per hour

About Our Company:

Pete's RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our eight locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana and Virginia. We are a growing company that values it's employees and their contributions in making us successful in today's ultra-competitive marketplace.

Qualification

High School or equivalent