Is there a job opening for a InsideSales and Customer Service Executive in Bengaluru, Karnataka, India?

Apna is currently hiring a InsideSales and Customer Service Executive in Bengaluru, Karnataka, India.

Does Apna hire InsideSales and Customer Service Executive?

Apna looking to hire a qualified InsideSales and Customer Service Executive in Bengaluru, Karnataka, India.

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InsideSales and Customer Service Executive

Bengaluru, Karnataka, India

2 Days ago

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Job Description

Key Responsibilities

Conduct proactive calls to recruiters to drive platform usage and engagement
Handle operational tickets raised by internal teams / clients.
Create and share basic reports (usage, insights) using Excel
Conduct quick support calls / Google Meet sessions when required for issue resolving.
Document outcomes and maintain data hygiene in systems

Key Requirements

5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
Working hours - (9:30 am to 6:30pm).
Strong communication skills (Hindi + English preferred).
Prior experience in telecalling / customer support / operations roles
Comfortable with high-volume calling and target-based work
Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
Ability to multitask between calling and operational work
Problem-solving mindset and willingness to learn

Good to Have

Experience in SaaS / hiring / recruitment platforms
Exposure to CRM tools (Freshworks, etc.)

KPIs / Success Metrics

Call attempts & connection rate
Average talk time (~2 hrs/day on calling days)
Ticket resolution within SLA
Quality of recruiter interaction & issue resolution

Job Overview

Job Function: Sales / Marketing and Advertising

Job Type: Full Time

Workplace Type: Remote

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Founded in 2019, apna.co is India's #1 professional app for the rising workforce. Our mission is to connect people with opportunities. Over 2 crore users and over 2 lakh employers trust the Apna platform - India has a new destination to discover relevant opportunities. We’re currently live in 74 cities...

Company Name: Apna

Recruiting People: HR Department

Website: https://apna.co

Headquarter: Bengaluru, Karnataka, India 560095

Industry: IT/Computers - Software & Software Services

Company Size: 1001-5000 Employees

Location

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