Inside Sales Representative

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Role Profile

Performance Films is a world leader in the manufacturing and marketing of window and paint protection films, with a portfolio of industry-leading professional and consumer brands and product lines, including LLumar, Vista by LLumar, FormulaOne by LLumar, SunTek, V-Kool?, Huper Optik? and Gila.

The Inside Sales Representative is responsible for day-to-day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans and generate sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

Responsibilities

Develop and utilize territory management plan

Identify and cold-call prospects

Support account managers in generating new business by creating and delivering qualified opportunities

Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell

Handle inbound, unsolicited prospect calls, internet leads, and convert them into sales

Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues

Provide Voice of Customer feedback including product quality, performance and service issues and concerns

Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms

Provide ongoing sales demand forecasts

Negotiate business to close including pricing, sales terms and other conditions

Qualifications

BS/BA in business related discipline

Previous inside sales or customer service experience, preferred

Experience with CRM and other sales systems and tools

Eastman Chemical Company is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.