Infrastructure Engineer, Managed Services

Infrastructure Engineer, Managed Services

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle
We're not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.

Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let's talk about you.?

As a Managed Services Engineer, you will be part of a global team of experienced Application and Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.

What you'll do:?

• Analyze and review system/cloud logs to determine the root cause of issues reported by the monitoring tool/client.

• Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.

• Work directly with the client on infrastructure enhancements and error/incident resolution on a per-ticket basis.

• Educate yourself on a variety of different clients, their industries, and their infrastructure platform to offer solutions in the moment and forward-thinking recommendations.

• Learn and develop your experience with tools, technologies, and platforms like Vercel, Netlify, Sitecore, Coveo, Solr, Contenful, Order Cloud, Azure Cloud, AWS, JSS, and a variety of custom solutions.

• Participate in a weekly on-call rotation with all other team members.

Who you are:?

• A collaborative individual who is not afraid to work directly with team members or leaders in pursuit of high-quality solutions.

• A driven self-starter interested in expanding their knowledge base and will make good use of learning materials during downtime.

• A friendly and communicative partner for our clients who understands that not all clients are as technically oriented as yourself.

• An analytical engineer who does not shy away from difficult problems and prides themselves in fully understanding the situation faced before providing a recommended solution.

What you bring:

• Minimum 4 years of experience in managing Cloud/Self Hosted Infrastructure.

• Minimum 3 years of experience in managing Azure Cloud and/or AWS Cloud is must.

• Experience with Azure DevOps, GitHub, or other code repository tools is a plus.

• Experience with Sitecore or CMS is a plus.

• Experience with Vercel or Netlify is a plus.