Inbound Support Representative

The House of Mercier is delighted to offer an opportunity for Inbound Support Representatives, ideal for those looking to start their career in customer service with no prior experience required. This role allows you to work remotely, providing the flexibility to contribute from home. As an Inbound Support Representative, you will be responsible for assisting customers with their inquiries, providing information, and resolving issues in a friendly and efficient manner. If you are eager to learn, possess great communication skills, and have a passion for helping others, this position is a fantastic way to begin your journey in the customer service industry!

• Deliver excellent customer service by responding to inbound inquiries through phone, email, and chat.
• Assist customers with questions about products, order status, and service-related issues.
• Ensure customer satisfaction by resolving complaints and providing tailored solutions.
• Process orders accurately and maintain records of customer interactions.
• Learn about our products and services to effectively assist customers.
• Collaborate with team members to identify areas for improvement in customer service.
• Build positive relationships with customers through effective communication and engagement.

Requirements

• No prior experience in customer service is needed; we welcome those who are new to the field.
• Strong verbal and written communication skills are essential.
• A positive mindset and a willingness to learn and adapt are crucial for success in this role.
• Ability to work independently in a remote setting and manage time effectively.
• Basic computer skills and familiarity with common software applications.
• Enthusiasm for providing outstanding customer service and fostering a positive customer experience.
• A passion for luxury products is a plus, but not required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent