Implementation Engineer

Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, and managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment. Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul, and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued media tech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures, and Nadathur Holdings.

Today, Amagi is the fastest-growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Work Location: Bengaluru (Bannerghatta Road)

Work Mode: In-Office

Job Profile:

As an Implementation Engineer at Amagi, you will be responsible for ensuring the successful deployment and implementation of our cloud-based solutions for clients. You will collaborate with cross-functional teams, including Sales, Engineering, and Customer Success, to understand client requirements, configure and test software, and provide ongoing support throughout the implementation process.

Key Responsibilities:

• Set up Amagi Cloud Infrastructure for new channels on AWS, GCP, or physical hardware.
• Install and configure Amagi products according to project requirements.
• Work closely with Onboarding project managers and external stakeholders (e.g., Development/Testing teams) to deploy solutions.
• Troubleshoot issues and proactively find solutions in coordination with Tech Leads, Customer Teams, and internal DevOps or Engineering teams.
• Gain a comprehensive understanding of Amagi products.
• Participate in customer calls alongside the Project Manager to understand specific requirements.
• Automate regular tasks and write one-time use scripts to replace manual processes.
• Test thoroughly before marking any task as complete, ensuring no defects.
• Participate in daily standups and provide routine progress reports on project status and issues to internal stakeholders.
• Ensure customer satisfaction by delivering systems that meet agreed specifications.

Skills and Expertise Required:

• Basic knowledge of OTT (HLS, MPEG-DASH, CDN) is a plus.
• Strong understanding of Linux operating systems and commands.
• Familiarity with Audio/Video and Cloud technologies is highly desirable.
• Knowledge of AWS media components (e.g., MediaLive, MediaConnect) is beneficial.
• Experience with Linux, Shell Scripting, Python, Docker, and Kubernetes.
• AWS and/or GCP knowledge preferred.
• Effective communication and interpersonal skills.

• Beginner or Advanced AWS or GCP certification (preferred).

• 1 to 3 years.

• B.Tech or MCA in Computer Science, IT, ECE, or EEE.