HR Operations Manager

About Us:

Figure8 is an experience first company. We create experiums. Places outside of distraction, away from expectation, and beyond inhibition. Spaces to get lost and found. We invite guests to take a moment. To recognize, realize, and reignite relationships with the people and places around them.

About The Role:

The HR Operations Manager oversees a team of HR Coordinators responsible for the delivery and coordination of HR services, systems, information, and support. The HR Operations Manager will manage the day-to-day HR operations, including new hires, employee record management, benefits, payroll, workers' compensation, and company HR policy and workflow management. This role requires HR technology and insights expertise to build and maintain a people-first, service- and solution-driven team. Meticulous attention to detail is essential to ensure adherence to policies and procedures, maintain confidentiality, and prioritize both the service queue and key transformational project roadmap.

Leadership & Team Management

• Act as a champion for continuous improvement and our performance-driven culture
• Lead, develop, coach, and retain a small team of HR Coordinators.
• Foster a service-first, people-centered culture with a strong emphasis on performance, collaboration, and development.
• Leads self and team's contributions in cross-functional projects, from ideation to implementation, applying project management skills to deliver results across daily workload and priorities.
• Manages workload distribution, performance management, and career growth for team members.

HR Operations & Service Excellence

• Maintain company People policies, including handbook updates and regulatory compliance.
• Leads the benefit program oversight, vendor management, and plan design with the Chief People Officer and Executive team.
• Partners with Finance to ensure accurate and timely payroll execution, tax compliance, and employee deductions.

• Diligently manages HR service delivery via case management system and self-service tools.
• Develop and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) to drive consistency, speed, and employee satisfaction.
• Seek and apply insights and feedback to continuously improve the employee experience.

HR Systems & Technology Management

• Leads the execution of data updates, audits, and process automations with precision and compliance - including ensuring compliance with all internal and external data privacy, security, and confidentiality standards.
• Drive automation, efficiencies, and systems health by identifying new opportunities and leveraging existing opportunities for HR system improvements and deeper technology integrations.
• Oversee user access control and audit HR platforms, including ADP, Company Intranet (Connection), and Site Operations Technology (like shift management platform 7Shifts) to ensure appropriate employee permissions and data handling practices with the IT team.
• Partner with HRBP and Chief People Officer to ensure HR system stability and data integrity. (e.g., ADP MOMs and Mass Action Worksheets).

Change Management & Knowledge Management

• Lead the development and upkeep of HR knowledge content, ensuring it is timely, accurate, engaging, and aligned with internal standards.
• Maintain high-quality SOPs and process documentation to support team training and scalability.

• Regularly communicate with team members and leadership across all levels using platforms like ADP, intranet, messaging, and scheduling tools.
• Configure and manage announcements, alerts, and scheduled distributions to ensure clear, proactive communication for HR operations-based work and projects.

Reporting & Insights

• Collaborate with People teams to generate actionable reporting and dashboards.
• Oversee data audits by ensuring accurate and secure employee data.
• Use insights to measure the impact and adoption of HR systems and knowledge tools.

Requirements

The Necessities

• 46 years of experience in HR Operations; experience with ADP is strongly preferred.
• 13 years of supervisory or team leadership experience.
• Strong knowledge of HR policies, employment law, and compliance frameworks.
• Proven success in managing HRIS systems, case management tools, and service delivery platforms.
• High level of discretion with confidential information.
• Project management skills and experience leading cross-functional initiatives.
• Customer service mindset, especially in support of hourly or field-based teams.
• Excellent communication (written and verbal), organizational, and interpersonal skills.
• Ability to multitask in a high-volume, fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience managing remote or hybrid teams is a plus.

The salary range for this role is $100,000 - $125,000 USD depending on location and experience.

Benefits

• Medical, Dental, and Vision, benefits
• Stock options
• Paid time off
• Annual Company Summit
• Annual Company Events
• 50% off retail products
• Ability to advance within the organzation

Qualification

Bachelor's Degree