Job Description
About the Role
The Hotel Operations Quality Controller plays a critical role to ensure the hotel has met proper standards. The Hotel Operations Quality Controller will report directly to the Hospitality Project Manager.
Position Responsibilities
- Perform daily walkthroughs of Hotel Operations departments and report deficiencies.
- Assist with uncovering obstacles within departmental processes which inhibit day to day efficiencies.
- Inspect guest rooms and linen closets to ensure cleaning standards are met and par levels are maintained.
- Develop and maintain positive working relationships with others; support each team to reach common goals; listen and respond appropriately to the concerns of other team members.
- Develop strong relations with other departments to assist with integrating new programs and processes amongst Hotel Operations departments as well as communicating any new changes in processes.
- Develop an understanding of all hotel software to leverage efficiency for customer journeys and team member utilization.
- Assist in developing, executing, maintaining and troubleshooting new processes within Hotel Operations departments.
- Perform and assist with the various roles in Hotel Operations to gain a better understanding of processes and workflows.
- Meet with department leaders and team members to gain a better understanding of processes and workflows from all perspectives.
- Analyze data and make recommendations to improve Hotel Operations Departments.
- Accumulate and maintain relevant data, reports, and other documentation to help identify problem areas and trends.
- Maintain, develop and send out recurring reports in a timely manner.
- Meet weekly with upper management to discuss process and concerns.
- Report any maintenance problems, safety hazards, accidents, or injuries, complete safety training.
Essential Functions
- Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment
- Must be able to stand for an entire shift and be able to move throughout the hotel areas
- Must be able to work holidays, weekends, and flexible shift hours
- Travel to/from work and on-site attendance to perform the essential functions of the job.
- Must be able to lift/push/pull up to 25 lbs
Requirements
- Strong supervisory skills and attention to detail
- Bachelor's degree preferred
- Minimum of Three years' hospitality experience
- Ability to effectively communicate in English
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
Key skill Required
- Attention to Detail
- Cleaning
- Development
- Documentation
- Environmental
- Hospitality
- Insurance
- Life Insurance
- Maintenance
- Management
- Safety Training
- Training
- Troubleshooting
