Hospitality Manager

We are seeking a dynamic, passionate, and organized Hospitality Manager to oversee the daily operations of our craft beer and live music venue. This role is essential in creating a vibrant and memorable experience for guests while ensuring efficient management of staff, service, and overall venue atmosphere. The ideal candidate has a love for craft beer, live music, and exceptional hospitality, with a keen understanding of what makes each guest's experience unique and enjoyable.

Requirements

Key Responsibilities:

1. Guest Experience & Service:
• Deliver exceptional hospitality and ensure a warm, inviting atmosphere for all guests.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Develop and implement service standards to create a consistent guest experience.
• Work closely with bar staff, security, and service teams to maintain high levels of customer satisfaction.
2. Team Leadership & Staff Management:
• Recruit, train, and manage a motivated hospitality team including bar staff, servers, and support staff.
• Schedule staff shifts and ensure proper staffing levels for events and peak times.
• Conduct performance evaluations, provide feedback, and identify training needs.
• Foster a positive team culture, encouraging collaboration and professional growth.
3. Venue Operations:
• Oversee the day-to-day operations, including opening and closing procedures.
• Ensure all areas are clean, well-maintained, and comply with health and safety regulations.
• Manage vendor relationships and coordinate with suppliers for inventory and orders (beer, food, and supplies).
• Maintain inventory controls and ensure proper storage of craft beer and other products.
• Handle cash management, including daily reconciliation and financial reporting.
4. Event & Entertainment Management:
• Collaborate with the events team to coordinate live music, beer tastings, and special events.
• Ensure smooth execution of events, working closely with artists, promoters, and staff.
• Manage ticketing, crowd control, and security measures for live performances.
• Assist with marketing initiatives, including promotions, social media, and event advertising.
5. Craft Beer Knowledge & Menu Development:
• Maintain a strong understanding of craft beer styles, trends, and brewing techniques.
• Collaborate with the head bartender and kitchen team to curate a beer list that complements the venue's offerings.
• Engage guests with beer knowledge and recommend pairings or new arrivals.
• Work with suppliers and local breweries to create exclusive or seasonal beer offerings.

Qualifications:

• Proven experience in hospitality or venue management (preferably in a bar, brewery, or music venue setting).
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Passion for craft beer and live music, with knowledge of the local beer scene.
• Exceptional communication and interpersonal skills.
• Experience managing events, live performances, or other entertainment.
• Financial acumen, including budgeting, inventory control, and P&L management.
• Ability to work flexible hours, including nights, weekends, and holidays.

Preferred Skills:

• Beer Cicerone certification or equivalent craft beer knowledge.
• Experience in marketing or promotions.
• Knowledge of point-of-sale (POS) systems and venue management software.
• Familiarity with health and safety regulations in hospitality.

Benefits

Compensation:
Competitive salary, with benefits including health coverage, performance bonuses, and discounts on food and beverages.

Qualification

Certification