Is there a job opening for a Helpdesk Analyst in Chicago, IL, USA?

Pierce Technology Corp is currently hiring a Helpdesk Analyst in Chicago, IL, USA.

Does Pierce Technology Corp hire Helpdesk Analyst?

Pierce Technology Corp looking to hire a qualified Helpdesk Analyst in Chicago, IL, USA.

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Helpdesk Analyst

Chicago, IL, USA

282 Days ago

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Job Description

Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone
Acts as an escalation point for vendors and managed service provider
Maintain daily performance of computer systems
Respond to email messages for employees/users seeking help
Walk employees/users through problem-solving process
Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
Run diagnostic programs to resolve problems.
Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Follow up with employees/users to ensure issue has been resolved
Run reports to determine malfunctions that continue to occur
Must be able to sit for extended periods of time

Requirements

Working knowledge of Microsoft Office 365 and Microsoft Teams
Expert understanding of desktop computer hardware and the Windows 10 operating system
Explaining and walking end users through setting up PC hardware
Experience with transferring data and profile information to new PC hardware
Experience with patch management systems (Quest KACE experience preferred, but not required)
Mobile Device Management experience (MaaS360 experience preferred, but not required)

Working with Android and iOS mobile devices

Experience with remote troubleshooting of software, hardware, printers, and networking

Key Skills Required

NetworkingMicrosoft OfficeAndroidiOSAbility to HandleComputer HardwareDevice ManagementManagementManagement SystemsMicrosoft TeamsMobile Device ManagementOperating SystemPatch managementTechnical AssistanceTroubleshooting

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Pierce Technology Corp

Recruiting People: HR Department

Website: http://www.pierce.com

Location

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