Head of Sales, North America

Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation. And now, we're ready to make our next bold move: accelerating our growth across North America.

That's where you come in.

The Role: Head of Sales, North America

As Head of Sales, North America, you'll be at the forefront of Ten's ambitious expansion plans in the U.S. Reporting directly to our Group COO (and co-founder), you'll be responsible for leading, scaling, and driving our revenue growth strategy. This is your opportunity to make a transformational impact at a profitable, global business on a mission to redefine customer loyalty and service excellence.

What You'll Do:

Develop and Execute Growth Strategies

• Build a winning sales strategy for North America, focusing on closing deals with US banks, wealth managers, and Fortune 500 brands.

• Optimize go-to-market approaches to maximize revenue and profitability.

• Implement consultative, value-based selling processes and supporting sales technologies to close high-value, multi-year deals.

Expand Our Market Presence

• Identify new business opportunities, develop partnerships, and deepen relationships in financial services.

• Stay ahead of market trends and competitor activity, turning insights into actionable strategies that drive results.

Own Revenue Growth and Optimization

• Drive significant revenue growth by closing multi-year contracts valued at $1M+ through platform-as-a-service and technology fees.

Collaborate for Success

• Partner with executive leadership, marketing, proposition and product teams to align strategies and deliver exceptional client value.

• Ensure seamless communication and collaboration across teams to achieve company-wide goals.

Build, Lead and Scale High-Performing Sales Teams

• As you grow the business: recruit, inspire, and develop exceptional sales talent to drive measurable success.

Requirements

What You Bring:

• 10+ years' experience in sales/business development, with a proven track record of success in financial services, fintech, loyalty programs, or creative/digital agencies.

• Experience selling into US banks and wealth managers, with an established network of senior decision-makers.

• Demonstrated success closing high-value deals ($1M+) and driving substantial revenue growth in long sales cycles (6+ months).

• At least 3+ years' experience leading and scaling high-performing sales teams.

• Exceptional communication and negotiation skills, with the ability to influence C-level executives.

• A growth mindset, strategic acumen, and a passion for technology-driven innovation.

• Thrives in a fast-paced, founder-led, global organization driven by values of Member Focus, Pioneering Spirit, and Trustworthiness.

Why Join Ten?

• Be a Catalyst for Growth: Play a pivotal role in Ten's North American expansion and global success.
• Make a Global Impact: Contribute to a business that's already enriching the lives of millions of high-value members worldwide.
• Work with Visionary Leaders: Collaborate with a forward-thinking executive team at the forefront of service innovation.
• Shape the Future: Leverage cutting-edge technology, including AI, to deliver best-in-class solutions.
• Join a Winning Culture: Be part of a profitable, purpose-driven company that values people, growth, and trust.

Ready to Drive Innovation and Redefine Service Excellence?

Apply Now and be part of Ten's mission to transform the way people experience life.

Learn more about Ten:

• Growth Engine Video

• Our AI Vision

• Ten's Unique Proposition

Benefits

At Ten, we believe our people are at the core of everything we do. We?ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We're committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.?

Our offerings are tailored to meet your needs. Alongside a competitive salary, you'll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.

Our Benefits Package includes:

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discounts

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Retirement plan

• Tuition reimbursement

• Vision insurance

Salary range: $120K- $300K base + OTE (50/50)

Location: New York, NY (Hybrid) with travel across the US & Canada

Commitment to Diversity?

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.?