Head Of PreSales & Professional Services

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.?

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.?

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

The GTM Team is critical to driving growth across the Americas region. Our presales team help drive new revenue across our new business and customer success teams by having specialized knowledge across products and verticals. Our post-sales team then provides guidance and support to our clients through their journey with GBG. We prove the value of the products and provide technical support for the Identity business. We work directly with customers to ensure they get the most from their GBG services.

The role

This is a pivotal leadership role in the Americas. It will work alongside the sales leadership to help shape our GTM strategy and drive our growth. As the Head of presales, you will lead a dynamic team responsible for both pre and post-sales operations, ensuring that our customers receive the highest level of service and expertise.

What you will do

Your role will encompass:

Pre-Sales Leadership:

• Lead the presale team to support GBG's Americas Identity Fraud solutions (Identity Verification, International Data, Documents, Biometrics, Origination Fraud).

• Collaborate with sales and leadership to identify market opportunities and develop strategies that drive customer acquisition and growth.

• Oversee RFP and RFI Responses, ensuring that proposals are compelling, tailored to client needs, and demonstrate the value of GBG's solutions.

• Implement best practices for proposal development, presentations, and product demonstrations to improve sales conversion rates.

• Provide product expertise, offering technical and strategic insights to both new business and customer success teams during the pre-sales process.

Post-Sales Leadership:

• Strengthen customer touchpoints post-Sale, working with the implementation and support teams to ensure seamless handovers, customer satisfaction, and ongoing engagement.

• Ensure successful implementations by guiding the Professional Services team in delivering tailored solutions that meet client needs, on time and within budget.

• Drive customer growth by identifying and cultivating upsell and cross-sell opportunities post-sale through regular client check-ins and success reviews.

• Champion customer success Initiatives, ensuring clients fully adopt and utilize GBG's solutions to achieve their goals.

• Optimize service delivery by streamlining processes and developing new methods to enhance client experience and maximize efficiency.

Team Management:

• Build and lead a high-performing team, ensuring the professional growth and development of both pre-sales and post-sales teams.

• Promote cross-functional collaboration between sales, product, and professional services teams to align goals and ensure customer satisfaction at every stage of the journey.

• Foster a customer-centric culture, ensuring that every team member is focused on delivering value to our clients and driving long-term relationships.

Requirements

• Proven leadership experience in professional services, pre-sales, or post-sales roles, ideally within the technology or identity fraud solutions industry.

• Strong commercial acumen with the ability to align service delivery strategies with business growth and revenue goals.
• Presales expertise, including managing RFP/RFI processes, solution presentations, and technical product demonstrations.
• Post-sales excellence, with a track record of driving customer satisfaction, retention, and revenue growth through exceptional service delivery.
• Project management skills with the ability to oversee complex implementations and ensure projects are delivered on time and within scope.
• Exceptional communication skills to collaborate with internal teams and engage with clients at various levels of an organization.
• Experience in team leadership with the ability to mentor, coach, and grow both pre and post sale teams.
• Strategic thinking to drive initiatives that improve internal processes and customer outcomes.
• Demonstrated experience in leading a solutions-based or consultative sales process, focusing on identifying customer needs and delivering tailored solutions.
• Executive-level technical acumen with proven experience in SaaS solutions, including understanding of product architecture, integration and scalability.

Benefits

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email tobehired@gbgplc.comand we'll be in touch. You can also check out our career sitehere.

Why not apply and make life@GBG work for you?