Job Description
DATAMARK Inc., a provider of Omni-channel contact centres and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact centre agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our Omni channel contact centres, ranging from SMS text to video chat and everything in between that your customers expect the world's leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding Omni channel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
Website
https://DATAMARK.net
Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
1,253 associated membersLinkedIn members who?ve listed DATAMARK, Inc. as their current workplace on their profile.
Headquarters
El Paso, TX
Founded
1989
DesignationGlobal IT Service Desk Manager
LocationThane (Mumbai)
Candidate should have experience on ITSM
Should have experience on handling Ticketing Tool
Should have done with ITILV3/V4 certification
Should have knowledge of AZURE
Should have experience on Active Directory Management
Should have experience on Servers and Network
Should have experience of IT Service Delivery / IT Help Desk
Looking for candidate with techno functional experience
Should have experience of creating user accounts
Should have problem solving skills
Should have experience of team handling
Should have experience of process development, improvement and Automation
Should have experience on Automation tools.
Should have good leadership skills
Should have good software and hardware knowledge.
Looking for candidates inclined towards continuous process improvement and development.
Candidate should have good communication skills
Global team handling experience will be an added advantage.
This position reports to Global IT Director
Qualification
Master's Degree
Key skill Required
- Customer Service
- International
- .NET
- Automation
- Azure
- Accounts
- Active Directory
- Active Directory Management
- BFSI
- Brand Promotion
- Business Process
- Communication
- Consulting
- Consumer Electronics
- Continuous Process
- Customer Experience
- Development
- Electronics
- Healthcare
- Help Desk
- Interpretation
- IT Service Delivery
- Leadership
- Management
- Outsourcing
- Problem Solving
- Process Development
- Process Improvement
- Service Delivery
- Team Handling
- Transportation
