IT Support Associate II

About OTS IT

Operations is at the heart of Amazon?s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do ? whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile...

About The Role

Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Responsibilities include, but are not limited to:

Maintenance of IT equipment throughout the Fullfillment sites.

Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.

Manage RMA and repair process for all devices under warranty.

Support the Senior Engineers in daily projects and activities as directed.

All IT Support Engineers positions might be on a rotation shift schedule between days and nights.

The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.

Ensure all safety procedures are adhered to while performing work

This position reports directly to the IT manager for the Fullfillment sites.

Amazon is an Equal Opportunity-Affirmative Action Employer ? Minority / Female / Disability / Vet...

Basic Qualifications

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Experience troubleshooting integrated and interdependent computer systems

Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Experience in a dynamic environment with a high degree of customer service