Front Office Manager

Cheyenne Mountain Resort,Destination by Hyattis seekingindividualswith unmatched service. Hyattcolleagueswork in an environment that demands exceptional performance yet reaps great rewards. Whetherit'scareer opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to

care for

people

so they can

be

their best!

Cheyenne Mountain Resortopened in 1985 and sits on25 acresof land. The4-StarFull Serviceproperty isnestled in the lush greens of Southern Colorado SpringsandoverseesImpressive mountainviews, along with exciting activities like golf, swimming, and tennis. Theseallow for the unique experience that you can only getat this resort.

Salary

Range: $70,000 - $80,000 based on experience

Position Overview: As Front Office Manager at Cheyenne Mountain Resort, your role is to foster a space where guests feel connected to the local culture, nature, and each other. As a leader, you are driven by the desire to inspire your team to achieve their highest potential, ensuring operational efficiency while delivering an unparalleled guest experience. You will build and lead a team that reflects these values, ensuring that every guest feels welcomed and cared for, from check-in to check-out. You will be familiar with local attractions, cultural hotspots, and outdoor activities, ensuring that guests can immerse themselves in everything the area has to offer.

Your role is to be both a hospitality expert and a local ambassador, creating meaningful connections with guests and providing them with personalized recommendations to experience the best of Colorado Springs. You'll guide your team in curating an unforgettable guest experience, focusing on quality service, efficient operations, and community engagement.

Job

Functions & Responsibilities

:

Manage the Front Officeensuring alignment with Hyatt's brand values, delivering approachable and impeccable guest service, and implementing efficient processes that meet financial goals.

Maintain a deep understanding of all CMR room features, amenities, packages, promotions, and availability, and train your team to provide the same level of knowledge.

Provide support and oversight of the 3 rd

party Bell/Valet company and ensure service aligns with Hyatt's brand values and standards.

Financial Management:

Oversee scheduling, budgeting, and inventory for the Front Office team.

Ensure financial procedures follow established policies, including handling cashier functions, upgrades, cancellations, and financial adjustments.

Property Oversight:

Regularly inspect the lobby and front entry to ensure cleanliness, organization, and readiness for guest interactions.

Monitor experiential touchpoints and quality of service and product delivery.

People Leadership:

Lead through strong communication and interpersonal skills, encouraging collaboration and mutual respect.

Coach, mentor, and develop team members to deliver excellent service.

Collaborate closely with other departments, including housekeeping, maintenance, food & beverage, and sales.

Qualifications:

At least 2 years of leadership experience in Front Office environments.

Strong leadership and organizational skills.

A service-oriented mindset with exceptional customer service and sales abilities.

Ability to multitask in a dynamic environment.

Excellent communication and interpersonal skills.

Commitment to the brand's authentic, approachable, and adventurous identity.

Ability to work weekend and evening shifts.

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Full Time Benefits:

Medical/Dental/Vision Insurance

Health Savings Plan and Flexible Savings Plan withMedical Coverage

Colleague Discounted Room Rates

12 Complimentary RoomNights (based on availability)

Paid Time Off

2 Floating Holidays

8 Paid Holidays

Hyatt

Benefits available with this position:

Growth Opportunities

Referral Bonus

Recognition & Rewards

Basic Life Insurance

Sick Days

Friends & FamilyRoom Rates

401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)

Employee Stock Purchase Plan(<25 discount)

ComplimentaryParking

ComplimentaryMealDuring Each Shift

Employee Assistance Program (EAP)

HyattPropertyRestaurant/Coffee Shop Discount

Hyatt is an Equal Opportunity Employer

and

does not discriminate

on the basis of

race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation.

It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Colorado Residents: In any materials you

submit

, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Primary Location: US-CO-Colorado Springs

Organization:Cheyenne Mountain Resort

Pay Basis:

Yearly

Job Level:Full-time

Job:Front Office

Req ID:COL004391

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.