Front Desk Associate

The Role (Plain English) You are the first and last impression. As a Front Desk Associate, you make check-in fast, clear, and calm ? even when it's busy. Parents should feel confident. Kids should feel welcomed. Systems should work without drama. If the front desk is smooth, the whole building feels better.

What You?re Responsible For (Outcomes, Not Tasks) 1. Fast, accurate check-in

• Guests are checked in correctly and quickly
• Waivers and bookings are verified
• Lines move without confusion or stress

• Parents understand what's included and where to go
• Questions are answered confidently
• You know when to escalate vs handle it yourself

• You stay composed during rushes
• You don?t panic, rush, or deflect
• You help de-escalate minor frustrations

• Bookings, passes, and notes are entered correctly
• Issues are flagged immediately
• No ?we?ll fix it later? mentality

• You represent Sportyard with warmth and authority
• You follow standards consistently
• You protect the guest experience

• A cashier job
• A phone-scrolling role
• A ?figure it out as you go? position

This is a brand-facing responsibility role.

Who This Role Is For You'll do well if you:

• Are friendly but confident
• Can multitask without getting flustered
• Are comfortable speaking with parents
• Care about getting things right
• Prefer structure over improvisation

• Must be 16+ (under 18 with restrictions)

• Comfortable with basic software systems
• Reliable and punctual
• Willing to work nights and weekends

• Applicants must be at least 16 years old
• Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only
• Minor employees may not work unsupervised and will not be scheduled as the highest-ranking staff member on site
• Employment is subject to applicable child labor laws and required work authorization

Application Standards We take our hiring process seriously and expect the same from applicants.

• Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
• If selected for a one-way video response, completion is required to continue in the process.

• $17?$20/hour, based on experience
• Above-market pay for a guest-facing role
• Clear growth path into Front Desk Lead or Operations
• Unlimited Sportyard membership
• Access to staff events and clinics
• Join a team that values preparation, accountability, and energy ? not just showing up