Job Description
Summary
The Associate/Service Advisor reports to the Lead Advisor and serves as the primary contact for customer relationship management and account servicing. This position requires a strong understanding of the financial services industry and products, and is critical in handling the day-to-day client management on behalf of the Lead Advisor.
Essential Duties and Responsibilities
Supports Lead Advisor of a large book of business including managing client needs regarding service, asset allocation, case design and financial planning
Responsible for client meeting preparation and follow-up including assembling requisite paperwork, account reviews, report generation and meeting documentation
Consult with clients on investment strategies based on individual financial and investment objectives; deliver advice and participate in client reviews
Manage data and plans in financial planning software
Learn the technical aspects of the advisor position and prepare to service clients independently
Identify sales and asset retention opportunities; including viable alternatives when traditional solutions may not apply
Deepen client relationships and establish credibility and rapport both in person and via phone
Clearly articulate complex concepts to customers
Proactively communicating with clients and following up on all contacts assigned
Ability to manage and prioritize multiple and competing priorities on a daily basis in pursuit of business objectives
Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business
Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork
Develop Centers of Influences such as community involvement, CPA's and attorneys, etc.
Other duties as assigned
Knowledge, Skills, and/or Abilities
Strong understanding of financial services industry and diverse investment products
Basic computer skills are essential (Outlook, Word, Excel and Power Point)
Excellent communication skills, both verbally and in writing
Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
Ability to build relationships with clients and internal partners and influence others without direct control
Education and/or Experience
Bachelor's degree (finance, accounting or related field preferred)
The ideal candidate will have 3+ years of experience in the financial services industry allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Previous experience in the independent financial services culture preferred
Certificates, Licenses, Registration
Series 7 and 63 required
Series 65/66 preferred (or ability to obtain)
CFP or CIMA preferred
Knowledge, Skills, and/or Abilities