Enterprise Technology Director

World Central Kitchen (WCK) is seeking an experienced Director of Enterprise Technology to lead IT service management (ITSM), business applications, enterprise technology support, and cybersecurity initiatives. This role ensures that WCK's technology ecosystem is efficient, secure, and aligned with the organization's mission of providing meals in times of crisis.

This position will work closely with business process owners and department stakeholders to define requirements for platform acquisition, business analysis, integrations and automations and will partner with the Data & Engineering and Field Technology teams for implementation. Additionally, the Director of Enterprise Technology will be responsible for quarterly and monthly portfolio reviews and reports to track project progress, departmental initiatives, and budget status.

This role requires a sincere commitment to WCK's mission, occasional work during nights, holidays, and weekends, and the flexibility to support our work across multiple time zones. This role is intended to be a full-time exempt hybrid position. This role reports to the Acting SVP of Data & Digital.

IT Service Management & Enterprise Technology Oversight

• Develop and lead IT service management (ITSM) processes to ensure high-quality IT support and service delivery across WCK.
• Implement IT governance frameworks, including incident management, change management, and service delivery optimization.
• Define and monitor SLAs and KPIs to track IT performance and ensure timely resolution of issues across headquarters and field locations.
• Improve and monitor a centralized IT help desk and support model to provide seamless assistance for staff, with potential to transition to a Managed Service Provider for 24/7 coverage.

Business Applications & Systems Management

• Work with systems and data domain owners to optimize solutions such as Salesforce, Sage Intacct, Expensify, Google Workspace, and other critical enterprise applications.
• Work with business process owners and department stakeholders to define requirements for system integrations and automations.
• Collaborate with the Data & Engineering and Field Technology teams for implementation of integrations and data interoperability across platforms.
• Ensure business applications are configured, maintained, and aligned with organizational needs, while overseeing vendor relationships and SaaS contracts.

Cybersecurity & Compliance

• Support the SVP of Digital and Data in implementing security measures, including identity management, endpoint security, and compliance programs.
• Assist in conducting cyber risk assessments, security audits, and regulatory compliance evaluations.
• Lead efforts to implement staff security training programs and ensure adherence to IT security best practices.
• Oversee IT disaster recovery and business continuity planning to mitigate cybersecurity threats and operational risks.

Project Portfolio & Budget Management

• Maintain oversight of the IT and enterprise technology project portfolio, ensuring initiatives align with WCK's strategic goals.
• Conduct quarterly and monthly portfolio reviews and reporting to track project milestones, budget status, and resource allocation.
• Ensure that IT and technology investments are cost-effective, scalable, and support long-term organizational needs.

Technology Support & Field Operations Enablement

• Ensure IT support models provide seamless service to both headquarters and field teams, particularly in crisis zones.
• Develop training programs for staff on enterprise applications, cybersecurity best practices, and technology usage.
• Evaluate and introduce solutions that improve remote work capabilities, connectivity, and mobile-first technology adoption.

Requirements

• 8+ years of experience in IT leadership, enterprise technology management, or related roles, with at least 3-5 years in a senior leadership capacity.
• Strong expertise in IT service management (ITSM), enterprise applications, and business process automation.
• Experience managing and optimizing Salesforce, Sage Intacct, Expensify, Google Workspace, and other critical platforms.
• Demonstrated ability to define business requirements and oversee system integrations, working with technical teams for implementation.
• Experience with cybersecurity initiatives, IT governance, and compliance in a global or high-velocity environment.
• Strong background in IT project and portfolio management, including experience tracking budgets, project milestones, and technology investments.

• Ability to lead teams, collaborate cross-functionally, and drive technology improvements that enhance organizational impact.
• Nonprofit or humanitarian sector experience is a plus.

Application & Cover Letter
This application requires a cover letter that explains your interest in this position and in working for WCK. Applications without a letter will not be considered.

References and Background Checks
To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity
WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.

E-Verify
For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters herewith important information.

Para empleados en los EEUU, WCK participa en E-Verify y proporcionar? al gobierno federal la informaci?n de su Formulario I-9 para confirmar que usted est? autorizado para trabajar en los EE.UU.. Los empleadores s?lo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aqu?para ver los carteles de E-Verify con informaci?n importante.

No recruiters or agencies, please.

Benefits

WCK offers competitive compensation and great benefits including:

• ZERO premium medical, dental, and vision plans including for dependents within 30 days
• 403(b) retirement account with 50% match up to 8% of employee salary deferrals within 30 days
• 100% employer-sponsored group life and disability insurance within 30 days
• Responsible Paid Time Off which includes vacation, sick, and personal leave plus paid holidays
• Employee Assistance Programs
• Annual salary reviews and other benefits as detailed in the Personnel Manual

Salary Range: $150,000 - $170,000 USD Per Year

Why Join Us?

Innovative Environment: Be part of a forward-thinking team that values creativity and innovation.

Global Impact: Your work will have a direct impact on building a diverse and talented global team.

Professional Growth: Opportunities for continuous learning and career development.

Dynamic Team: Work with a supportive and enthusiastic team that values collaboration and fun.

If you're ready to bring your unique talents to a role that's as challenging as it is rewarding, we'd love to hear from you. Apply today and let's build the future of World Central Kitchen together!

WCK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in being a part of WCK's global talent journey!

Qualification

Bachelor's Degree