Email Support Associate

The House of Mercier is proud to offer a position for an Email Support Associate in a fully remote capacity. As an Email Support Associate, you will play a crucial role in ensuring our customers receive timely and effective assistance through email communication. You will be primarily responsible for addressing customer inquiries regarding our luxurious products and providing exceptional support that aligns with our brand values. We are looking for dedicated individuals who are willing to provide stellar customer service and contribute positively to our team.

• Respond to and resolve customer inquiries via email in a professional and courteous manner.
• Assist customers with order-related questions, product information, and shipping inquiries.
• Handle customer complaints and work towards effective resolutions.
• Keep detailed records of customer interactions and maintain information accuracy.
• Stay updated on product lines and company policies to enhance customer service.
• Collaborate with other team members to ensure a seamless customer experience.
• Deliver every interaction with courtesy, empathy, and professionalism.

Requirements

• Excellent written communication skills and a customer-first mindset.
• Ability to work independently and manage time effectively in a remote environment.
• Proficient computer skills and familiarity with email management systems.
• Strong problem-solving abilities and attention to detail.
• Experience in customer service is a plus, but not required.
• Must have a reliable internet connection and a dedicated workspace.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent