Email Support Associate

The House of Mercier is excited to announce an opening for an Email Support Associate in a remote position, where no prior experience is required! This is a fantastic opportunity for individuals looking to kickstart their careers in customer service within the luxury market. As an Email Support Associate, you will engage with our customers primarily through email, providing them support and assistance related to our exquisite product offerings. We are seeking motivated individuals who are eager to learn and committed to delivering excellent service.

• Respond to customer inquiries via email with accurate information and timely responses.
• Assist customers with questions regarding their orders, product details, and the return process.
• Handle customer complaints professionally and work towards satisfactory resolutions.
• Document customer interactions for future reference and service improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Collaborate with team members to share insights and contribute to a positive support environment.
• Maintain a high level of empathy and professionalism in all email communications.

Requirements

• No prior experience in customer service is needed; we provide comprehensive training.
• Strong written communication skills and a passion for helping customers.
• A positive attitude, willingness to learn, and adaptability to feedback.
• Good organizational skills with the ability to handle multiple inquiries.
• Basic computer skills and familiarity with email platforms are beneficial.
• Reliable internet connection and a suitable home workspace for remote work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent