Email & SMS Notification Operations Specialist

United Field Services seeks a detail?obsessed Email & SMS Notification Operations Specialist to own the day?to?day delivery of every transactional message our platform sends. From Twilio SMS alerts that a work order has landed to crisp onboarding emails that invite new clients, you'll keep templates sharp, deliverability high, and users perfectly informed.

Position: Part?Time Email & SMS Notification Operations Specialist
Location: Remote (U.S. time zones preferred)
Hours: 1520 hours per week (flexible)

• Own the message pipeline. Operate and monitor all outbound notificationstransactional email and SMSgenerated by our proprietary web application.
• Run Twilio SMS. Keep Messaging Services, phone numbers, and Opt?Out keywords healthy; track delivery rates, carrier feedback, and cost per send.
• Steward transactional email. Maintain responsive HTML/MJML templates stored in Git; manage SMTP credentials (AWS SES/Postfix) and ensure DKIM, SPF, and DMARC remain green.
• Template QA. Validate renders across major email clients and mobile devices; preview SMS character counts and link wrapping.
• Event & trigger logic. Translate product events (e.g.,vendor assigned / client invited / document uploaded) into clear messages, throttle volumes, and prevent duplicates.
• Compliance & consent. Enforce TCPA (for SMS) and CAN?SPAM; manage unsubscribe flows and SMS STOP/HELP logic.
• Instrumentation & alerts. Build dashboards for open, click?through, delivery, and complaint metrics; set up PagerDuty/Sentry alerts for spikes or API failures.
• Iterate & improve. Propose subject?line/SMS?copy tests, template refinements, and new event hooks to improve engagement and reduce support tickets.

Requirements

• 4+ years managing high?volume transactional email and/or SMS in a SaaS or web?product context.
• Hands?on experience with Twilio (or similar SMS API) and an SMTP?based email service (AWS SES, Mailgun, Postfix, etc.).
• Solid HTML & CSS for email, plus familiarity with MJML or responsive frameworks.
• Comfort reading API logs, JSON payloads, and basic SQL for troubleshooting.
• Ability to navigate a Python codebase and submit lightweight pull requests for notification-related integrations.
• Working knowledge of deliverability/authentication (SPF, DKIM, DMARC) and SMS carrier compliance (10DLC registration, opt?in rules).
• Eye for detail and copy?editing excellence.
• Clear, concise written English and strong async communication skills.