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Email & SMS Notification Operations Specialist

Bengaluru, Karnataka, India

86 Days ago

Job Description


United Field Services seeks a detail?obsessed Email & SMS Notification Operations Specialist to own the day?to?day delivery of every transactional message our platform sends. From Twilio SMS alerts that a work order has landed to crisp onboarding emails that invite new clients, you'll keep templates sharp, deliverability high, and users perfectly informed.

Position: Part?Time Email & SMS Notification Operations Specialist
Location: Remote (U.S. time zones preferred)
Hours: 1520 hours per week (flexible)

What You'll Do
  • Own the message pipeline. Operate and monitor all outbound notificationstransactional email and SMSgenerated by our proprietary web application.
  • Run Twilio SMS. Keep Messaging Services, phone numbers, and Opt?Out keywords healthy; track delivery rates, carrier feedback, and cost per send.
  • Steward transactional email. Maintain responsive HTML/MJML templates stored in Git; manage SMTP credentials (AWS SES/Postfix) and ensure DKIM, SPF, and DMARC remain green.
  • Template QA. Validate renders across major email clients and mobile devices; preview SMS character counts and link wrapping.
  • Event & trigger logic. Translate product events (e.g.,vendor assigned / client invited / document uploaded) into clear messages, throttle volumes, and prevent duplicates.
  • Compliance & consent. Enforce TCPA (for SMS) and CAN?SPAM; manage unsubscribe flows and SMS STOP/HELP logic.
  • Instrumentation & alerts. Build dashboards for open, click?through, delivery, and complaint metrics; set up PagerDuty/Sentry alerts for spikes or API failures.
  • Iterate & improve. Propose subject?line/SMS?copy tests, template refinements, and new event hooks to improve engagement and reduce support tickets.

    Requirements

    • 4+ years managing high?volume transactional email and/or SMS in a SaaS or web?product context.
    • Hands?on experience with Twilio (or similar SMS API) and an SMTP?based email service (AWS SES, Mailgun, Postfix, etc.).
    • Solid HTML & CSS for email, plus familiarity with MJML or responsive frameworks.
    • Comfort reading API logs, JSON payloads, and basic SQL for troubleshooting.
    • Ability to navigate a Python codebase and submit lightweight pull requests for notification-related integrations.
    • Working knowledge of deliverability/authentication (SPF, DKIM, DMARC) and SMS carrier compliance (10DLC registration, opt?in rules).
    • Eye for detail and copy?editing excellence.
    • Clear, concise written English and strong async communication skills.

    Key Skills Required

    SQLHTMLCSSPythonAWSAPIJSONAPIAuthenticationCodebaseCommunicationComplianceField ServicesGitInstrumentationOnboardingPagerDutyPipelineTemplateTroubleshootingWeb Application

    Job Overview


    Job Function: Other

    Job Type: Full Time

    Workplace Type: Not Specified

    Experience Level: Not Specified

    Salary: Competitive & Based on Experience

    Experience: 4 - 5 yrs

    Contact Information


    Company about us:

    At United FS, we understand the importance of maintaining the integrity of a property and its surrounding community. That's why we take a comprehensive approach to our services, addressing not just the physical condition of a property, but also its impact on the neighborhood and its compliance with regulations.

    Our REO...

    Company Name: United Field Services, Inc.

    Recruiting People: HR Department

    Website: http://unitedffs.com

    Headquarter: Glendale, CA, USA 91202

    Industry: Real Estate / Property

    Company Size: 11-50 Employees

    Location

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