E-Commerce Operations Specialist

About Us:

Encore Access is a leader in providing access to concerts, events, and theater productions. To support our growth, we're looking for a passionate E-Commerce Operations Specialist to join our team.

Role Overview:

The E-Commerce Operations Specalist is responsible for ensuring the accurate and efficient management of inventory processes and fulfillment operations. This role plays a critical part in cataloging inventory, overseeing order fulfillment, and managing vendor communications to ensure smooth business operations. The ideal candidate will have strong attention to detail, excellent problem-solving skills, and the ability to coordinate between various teams and external partners.

Base Salary: $35,568-$40,000

Requirements

Inventory Management:

• Accurately catalog newly acquired inventory into the inventory management system.
• Monitor and update inventory records to reflect changes such as cancellations, order modifications, and adjustments to delivery methods or due dates.
• Ensure timely and accurate communication regarding inventory status and availability.

Fulfillment Operations:

• Oversee the fulfillment of invoices, ensuring automation and manual processes function efficiently.
• Manage and support offshore teams to ensure prompt resolution of Level 2 fulfillment issues.
• Collaborate with automation business partners to confirm expected work completion.
• Monitor and address discrepancies in delivery methods, delays, or changes to order fulfillment.
• Update internal data points to provide accurate inventory and fulfillment details for marketing partners.

Vendor Communication & Issue Resolution:

• Manage inbound and outbound vendor communications at the Level 1 support level.
• Address and resolve uncovered questions or issues, escalating as necessary.
• Maintain strong relationships with vendors to ensure seamless inventory and fulfillment processes.

Qualifications & Skills:

• Bachelor's degree
• Strong organizational and data management skills.
• Ability to analyze data and identify discrepancies or issues.
• Excellent communication skills for vendor management and internal coordination.
• Ability to work independently and in collaboration with cross-functional teams.
• Sales customer service background preferred
• Training Hours: Monday, Tuesday, Thursday, Friday, Saturday 8am-4:30pm EST
• Normal Working Hours: Wednesday-Sunday 8:30am-5pm EST

Benefits

What We Offer

• Competitive salary and benefits, including unlimited PTO, a 401(k) match, profit-sharing, and health insurance.
• A collaborative and innovative environment where your work has a direct impact on the success of the business.
• Opportunities for professional development and career growth.
• A work environment where the focus is on outcomes and results.

Qualification

Bachelor's Degree