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Ocean Casino Resort

Dual Rate- Ocean Rewards Representative/Supervisor

Atlantic City, NJ, USA

213 Days ago

Job Overview


Posted Date: 19 February 2025

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Job Description


About the Role

The D/R Ocean Rewards Representative will understand and explain Loyalty Card programs and their benefits to retain guests.

Position Responsibilities

  • Understands and explains Loyalty Card programs and rewards to team members and customers
  • Emphasizes the rewards and benefits of the Loyalty Card Program to promote customer retention
  • Enrolls customers into the Loyalty Card program, updates existing information, issues cards, and emphasizes the rewards and benefits of the Card Program
  • Manages the daily operation of the Loyalty Card Center, Kiosk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
  • Recommend improvements as related to customer and employee feedback
  • Must be able to amicably resolve employee and customer related problems quickly and professionally
  • Must be able to work extensively with team members in a coaching, mentoring, training as well as a disciplinary capacity
  • Oversee all day to day functions of the Players Club Representatives, such as scheduling, assigning and daily briefing of any vital information.
  • Maintain promotional calendar, required rules and regulations at the booth to ensure ease of accessibility for the Players Club Representatives.
  • Perform other related duties as assigned, including but not limited to assisting Player Development, Guest Services, Reservations, Front Desk, Promotions/Special Events, with cards and gift distribution.
  • Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Ocean Casino Resort Atlantic City's business ethics guidelines
  • Maintain confidentially of all Ocean Casino Resort Atlantic City trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
  • This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS

Essential Functions

  • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
  • Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
  • Must be able to lift/push/pull up to 25 lbs

What's Required

  • High school diploma or equivalent GED preferred; minimum two years of recent and relevant work experience
  • A minimum of 2 year Supervisory experience in a casino environment
  • Advanced customer service and problem-solving skills
  • Excellent interpersonal and verbal communication required
  • Computer related experience desired including AS400, CMS, and/or ACSC systems
  • Ability to maintain high levels of productivity
  • Ability to effectively communicate in English

Benefits

  • Free meal on shift
  • Training & Development
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Free Parking

Key skill Required

  • Customer Service
  • Data Entry
  • Business Ethics
  • Communication
  • Customer Retention
  • Development
  • Disciplinary
  • Environmental
  • Ethics
  • Guest services
  • Insurance
  • Life Insurance
  • Loyalty
  • Marketing
  • Mentoring
  • Productivity
  • Regulatory Requirements
  • Training
  • Verbal Communication


Company Details


Company Name: Ocean Casino Resort

Recruiting People: HR Department

Contact Number: --

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