Dispatcher/Customer Service Representative

Romeo, MI

CUSTOMER SERVICE REPRESENTATIVE - (NOT A REMOTE OPPORTUNITY)

Are you a customer service professional that prides themselves on great customer service and wants to work in a fun and fast-paced environment? Are you looking for a company that gives you opportunities to grow and expand your skillset? If you answered yes then you might be what we are looking for!

Who We Are

Established in 1997 Metro Electric Engineering Technologies is a family-owned and operated electrical contracting business performing electrical construction services in Southern Michigan for the commercial and industrial industries, along with service work in residential communities. Metro Electric takes pride in employing high-quality individuals. Our team provides quality workmanship with exceptional services, honesty and integrity.

The Customer Service Representative will be responsible for answering calls and communicating any dispatch change times.

At Metro Electric, we treat you like family! We're a family business, and we treat every employee like family. We've built our company around teamwork, respect, and personal growth. We want all our employees to be happy and successful, so we take a genuine interest in every person on our team, and we strive to help them achieve their personal and professional goals. Are you ready to join the Metro Electric family? Apply today!

We are an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or Veteran status.

Requirements

What We Want From You

• High School Diploma or equivalent
• Hours - 8/8:30 am - 5 pm
• 2+ years of experience in home services (electric, plumbing, HVAC, windows, doors, etc.)
• Responsible, takes initiative
• Experience working in a high-call volume environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Great communication skills
• Professional and customer-focused personality
• Willingness to learn
• Service Titan experience preferred, not required

What You Will Do

• Answer phones
• Communicate any dispatch change times
• Prepare permits and set up inspections for generator & service work
• Follow up on pending service quotes
• Update tracking reports for agreements, customer follow ups, stocked parts & GQ demographic sheets
• Update meeting minutes & permit log daily
• Coordinate gas meter upgrades
• Send Thank You notes for generator quote follow ups

Benefits

What We Offer

• Competitive Pay $20.00 - $24.00/hr.
• Medical, Dental and Vision Insurance
• Company Retirement Plan
• Paid Vacation
• Paid Holidays
• Growth Opportunities
• Awesome Team Culture!

Qualification

High School or equivalent