Director of Training and Education

About Restore Hyper Wellness

Restore Hyper Wellness is the award-winning creator of Hyper Wellnessa revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you're part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love.

Why Join Us?

• Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
• Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
• Innovation and Collaboration: Work in a dynamic environment where you'll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
• Commitment to Employee Wellness: Enjoy complimentary access to Restore's cutting-edge therapies, including onsite services at our Austin Headquarters office.
• Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.

Role Overview

Job Title: Director of Training and Education
Location: Austin, TX
Department: Operations > Education
Reports to: VP of Franchise Operations
Job Type: Full-Time, Exempt

The Director of Training and Development is responsible for developing and implementing comprehensive training programs that support the growth and success of Restore's medical, corporate, and franchise operations, as well as headquarters. In this role, you will play a crucial role in ensuring that each area of the business is equipped with the knowledge and skills necessary to deliver exceptional service and uphold Restore's brand standards.

Key Responsibilities

• Developing Training Programs: Creating comprehensive training programs that align with the company's brand standards, operational procedures, and goals.
• Implementing Training Strategies: Execute strategies for training delivery that are scalable, proven to be successful, and can be measured, ensuring that all teams receive consistent and effective training.
• People Leadership: Lead members of the training and education team successfully, ensuring thorough follow up on initiatives, holding team meetings, providing accountability and coaching, documenting key conversations, owning the department road map, providing a culture of continuous growth, and more.
• Creating Training Materials: Designing training manuals, guides, videos, presentations, and other materials to support the training programs and facilitate learning.
• Delivering Training: Conducting training sessions, workshops, seminars, and other educational events for franchisees, managers, lead nurses, estheticians and other employees to impart necessary knowledge and skills.
• Evaluating Training Effectiveness: Assessing the effectiveness of training initiatives through feedback, evaluations, and performance metrics, and making adjustments as needed to improve outcomes.
• Managing E-Learning Platforms: Overseeing the development, administration, and maintenance of e-learning platforms and tools, ensuring that they are up to date and accessible to all employees, including training records.
• Supporting Franchisees: Providing ongoing support and guidance to the corporate franchise business coach team and franchisees, serving as subject matter expert on training-related matters and addressing any training-related issues or concerns.
• Collaborating with Stakeholders: Work closely with cross-functional teams, including operations, product, marketing, and human resources, to identify training needs, priorities, and opportunities for improvement across the company.
• Ensuring Compliance: Staying current on industry trends, best practices, and regulatory requirements related to training and development, and ensuring that all training programs and materials comply with relevant standards and regulations.
• Vendor Relationship Management: Cultivate strong partnerships with external vendors who provide training materials, technology platforms, and other resources to enhance the effectiveness and efficiency of training initiatives.

Requirements

• Education:
• Bachelor's degree in Training and Development, BA, or related field experience.
• Experience:
• 5+ years of experience in developing and delivering scalable and effective training programs within a multiunit retail or similar environment.
• 3+ years of people management experience.
• Franchise experience strongly preferred.
• Medical training knowledge and experience a strong plus.
• Skills and Abilities:
• Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Demonstrated leadership abilities, with experience managing a team of trainers and instructional designers.
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in Google Suite and learning management systems (LMS) preferred.

Benefits

• A competitive salary plus annual bonus based on company performance.
• Medical, dental and vision benefits effective within 30 days of hire.
• 401k matching up to 4%.
• Profits Interests (PI)
• Flexible PTO.
• Casual dress code.
• Fun, wellness-focused work environment.
• Complementary and discounted therapies in-studio and in-office.


Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualification

Bachelor's Degree