Director of Premium Opertions

As the Director of Premium, you will be responsible for managing the Premium department (Suites, Clubs and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.

Detailed Responsibilities
Overseeing all aspects of premium operations
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
Driving engagement within the premium department
Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
Building relationships with regular guests and suite holders
Partnering with the culinary team to oversee the development of menus for all premium spaces
Setting up and ensuring the consistent use of the Suites Management System for the premium department
Ensure the availability of printed collateral to support promotions and premium offer communication
Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Ensuring all aspects of premium operations are in line with Levy s Core Signature standards
Overseeing annual suite holder tastings in partnership with the culinary team
Attending BEO meetings to plan for upcoming events
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
Ensuring compliance with all Payment Card Information rules
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Overseeing recruitment activities for team members
Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
Overseeing service standards during events to ensure a high standard of guest experience
Ensuring accurate end of month inventory completion
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Managing the onboarding of new management employees in line with our #bestdayever process
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Other responsibilities and duties as assigned
Supporting other locations/properties as needed
Skills and Experience
5+ experience in a food and beverage operational position
Bachelor s degree in hospitality management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

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Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Requirements

Benefits

Qualification

Bachelor's Degree