Director of Customer Success - PBM

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Director of Customer Success - PBM in the United States .

We are looking for a strategic and experienced Director of Customer Success specializing in Pharmacy Benefit Management (PBM) to lead client engagement efforts across enterprise-level healthcare solutions. In this role, you'll serve as the go-to subject matter expert, guiding sophisticated clients through the PBM landscape with insight and clarity. You'll play a key role in supporting sales initiatives, designing impactful demos, contributing to RFPs, and aligning internal stakeholders to deliver best-in-class solutions. This is a cross-functional leadership position requiring deep PBM knowledge, strong communication skills, and a passion for improving healthcare outcomes through innovative technology.

Accountabilities:

• Serve as the PBM subject matter expert during client meetings, workshops, and sales presentations
• Lead the development of customized demos and materials that clearly convey strategic value
• Support RFP responses and partner with marketing and sales enablement teams to align messaging
• Guide clients through technical evaluations, implementation processes, and optimization efforts
• Collaborate with internal teams to gather product feedback and ensure market relevance
• Conduct knowledge-sharing sessions to empower sales teams with critical insights and tools
• Monitor industry trends and apply insights to continuously refine PBM strategies and offerings

Requirements

• Bachelor's degree in healthcare, technology, or a related field; advanced degree preferred
• 7+ years of experience in PBM, healthcare IT, or a related domain, with a focus on client engagement
• Deep understanding of PBM operations, healthcare data standards (EDI, HL7, FHIR), and compliance needs
• Exceptional presentation, communication, and interpersonal skills for both technical and non-technical audiences
• Proven ability to translate complex technical solutions into actionable business outcomes
• Experience supporting enterprise sales, proposal development, and cross-functional collaboration
• Preferred: background as a licensed pharmacist and familiarity with interoperability frameworks

Benefits

• Competitive base salary of $185,000/year
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company contribution
• Discretionary Time Off (DTO) policy for flexibility
• Access to a mission-driven, innovative team culture
• Opportunities for professional development and internal growth
• Fully remote work option within the United States
• Inclusive and supportive environment fostering work-life balance

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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Qualification

Bachelor's Degree