Director of Customer Success

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Director of Customer Success, remotely from the United States.

As a Director of Customer Success, you will oversee and drive the success of customer accounts by focusing on retention, expansion, and satisfaction. You'll lead a high-performing team, foster cross-functional collaboration, and utilize data-driven insights to ensure the seamless customer journey. With your strong leadership background, you will implement strategic customer success frameworks and contribute to the growth of a fast-paced, scaling SaaS company.

Accountabilities:

• Manage customer success metrics and dashboards, using Salesforce to inform operational and strategic decisions.
• Lead the customer success team, conducting 1:1s, team meetings, and performance reviews while driving a culture of high performance.
• Partner closely with Sales, Product, and other teams to ensure alignment on customer objectives and smooth execution of the customer journey.
• Take ownership of recruitment and talent development by onboarding new hires, addressing performance issues, and ensuring team success.
• Lead by example in personal growth and continuous leadership development, staying ahead of industry trends in customer success.

Requirements

• 10+ years of experience in Customer Success within a SaaS environment, with at least 5 years in leadership roles.
• Proven experience managing and scaling customer success teams, including hiring, performance management, and fostering team culture.
• Strong proficiency in Salesforce, especially with dashboard creation and management to track performance and make data-informed decisions.
• Experience in running customer success operations at scale and implementing effective customer success frameworks.
• Ability to collaborate cross-functionally with Sales, Product, and other departments to ensure alignment with business goals and customer satisfaction.

Benefits

• Unlimited PTO to support work-life balance.
• 100% employer-covered health insurance, including vision and dental coverage.
• Wellness stipend to support your health and well-being.
• 401(k) match for long-term financial planning.
• A culture that promotes innovation, diversity, and community.
• Generous professional development opportunities to grow your career.

#LI-CL1