Is there a job opening for a Desktop Support Engineer in Mumbai, Maharashtra, India?

Care Infotech is currently hiring a Desktop Support Engineer in Mumbai, Maharashtra, India.

Does Care Infotech hire Desktop Support Engineer?

Care Infotech looking to hire a qualified Desktop Support Engineer in Mumbai, Maharashtra, India.

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Desktop Support Engineer

Mumbai, Maharashtra, India

65 Days ago

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Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Requirements

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field

Key Skills Required

Customer ServiceNetworkingAutomationComputer ScienceCustomer FeedbackDocumentationLinuxMultitaskingNetwork SecurityOffice AutomationScienceSecurityTechnical AssistanceTechnical DocumentationTroubleshooting

Job Overview

Job Function: IT/Computers - Software & Software Services

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Care Infotech

Recruiting People: HR Department

Website: http://www.careinfotech.com

Location

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