Design Consultant Lead

At Factory Direct Enterprises LLC d/b/a Ashley (FDE) we are committed to " Amazing " our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

#1 Selling Furniture Brand in the World

#1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

Guaranteed Base Salary: $65,000 annually, ensuring a stable income

Unlimited Earning Potential: Commission-based earnings on sales made above the base salary

Weekly Payouts: Commission paid out on a weekly basis for any sales exceeding the base

Incentive for Success: The more you sell, the more you earn your income grows with your performance

Competitive Compensation: A balance of guaranteed salary and performance-driven rewards

Team Bonus Opportunities: Potential to earn bonuses based on performance and company success

Ashley Sales Academy: A comprehensive, paid training program to equip you for success.

Quarterly and Annual Awards to recognize top performers.

401(k) Program with a company match.

Paid Time Off & Holiday Pay, including your birthday.

Medical, Dental, and Vision Benefits starting as low as $25 a week.

About This Role:

The Design Lead role is a unique opportunity for a high-performing design professional who excels in both leadership and sales. This dual-impact position combines mentoring and team development with hands-on design consultationsallowing you to drive results both through others and through your own client work.

As a Design Lead, you'll play a critical role in elevating team performance while maintaining a strong focus on your personal sales success. You'll guide designers through FDE's proven in-home and in-store sales processes, ensure an exceptional guest experience, and set the tone for a high-achieving, service-driven culture.

You'll begin in-store to fully master FDE's approach to selling and design, then transition into in-home appointments while continuing to lead by example. From onboarding new team members to exceeding personal and team sales goals, you'll be at the forefront of our design leadership.

The Design Lead Key Objectives :

Oversee and mentor a team of in-home and in-store designers while maintaining personal sales accountability.

Train new designers in FDE's proven sales and design process to ensure seamless guest experiences.

Conduct in-home design consultations, providing customized solutions that maximize sales and customer satisfaction.

Work in-store initially to master FDE's sales process before transitioning into in-home consultations.

Lead by exampleachieving and exceeding personal and team sales goals.

If you're passionate about design, leadership, and sales excellence, we encourage you to apply today. This is an exciting opportunity to shape the future of FDE's In-Home Design Program while growing your own career in a leadership role!

Essential Functions:

Sales & Design Execution

Conduct in-home design consultations to assess clients' needs and create tailored design solutions.

Utilize FDE's full range of furniture, accessories, and design services to maximize sales per guest.

Maintain expert-level knowledge of design trends, product lines, and space planning techniques.

Consistently achieve and exceed individual and team sales goals.

Leadership & Team Development

Train and mentor new designers in FDE's sales process, design services, and customer engagement.

Set clear performance goals for the design team and provide ongoing coaching.

Review sales metrics and customer feedback to improve team effectiveness.

Lead weekly huddles and training sessions to keep the team engaged and high-performing.

Operational Excellence

Ensure every guest interaction aligns with FDE's high service standards.

Manage the appointment scheduling process to optimize designer availability.

Oversee follow-ups and post-sales engagement to build long-term client relationships.

Collaborate with store leadership to integrate in-home design into the broader sales strategy.

Key Performance Indicators (KPIs)

Personal & Team Sales Goals: Achieve set revenue and conversion benchmarks.

Close Rate & Sales Per Guest: Optimize design consultation effectiveness.

Customer Satisfaction (NPS): Maintain high guest ratings for in-home and in-store experiences.

Protection & Financing Attach Rates: Drive incremental revenue through warranty and financing options

Requirements

Schedule Expectations:

Full-time, 40+ hours/week, including evenings and weekends.

Availability of initial in-store sales training and ongoing collaboration with store leadership and team.

Flexibility to accommodate in-home appointments based on guest needs and scheduling demand.

Education & Experience Requirements:

What We're Looking For:

Proven track record in home furnishing sales, interior design, or retail.

Strong leadership skills with the ability to train, mentor, and motivate a sales team.

Ability to balance personal sales responsibilities with team leadership.

Experience in conducting in-home design appointments and closing high-value sales.

Excellent customer engagement and follow-up skills to drive repeat business.

Preferred Qualifications:

Degree or certification in Interior Design, Sales, or Business Management)

Knowledge of design software or space planning tools

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount

Qualification

Bachelor's Degree