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DataStage Admin

Bengaluru, Karnataka, India

113 Days ago

Job Description


  • Monitoring (Queue/Application /Health check)
  • ITIL Process adherence
  • Daily/Weekly/Monthly Status Reports
  • Ticket analysis report
  • SOP creation for known errors and Service Requests
  • Permanent fixes for repeat incidents / SRs
  • Status updates to end users on their Incidents /SRs

Knowledge sharing on the existing platform for migration activities

Requirements

Team will use theServiceNow tool & Email Communication for ticket handing

The support team willraise a service ticket for the email communication request from customer.

Wipro Offshore support team will supportfrom 4:00 AM EST to 1:00 PM EST (2.30 pm IST to 11.30pm IST)

Support operations will be performed by the team on a commercially reasonable effort basis with available bandwidth.

The team will provide extended support during the weekend / month end as needed.Associates required to work on weekends will be entitled to a corresponding amount of paid time off (PTO) on a weekday, typically at a 1:1 ratio, which can be taken at their convenience within a specified timeframe,

with approval from Customer and Wipro manager.

Support team to follow the Customer holiday calendar.

Qualification

Bachelor's Degree

Key Skills Required

AnalysisCommunicationHealth CheckProcess Adherence

Job Overview


Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Mid-Senior level

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information


Company Name: Talent Worx

Recruiting People: HR Department

Website: https://www.talworx.com/

Location

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