Customer Support

Upfluence is seeking a dedicated and proactive Customer Support Representative to join our dynamic team in the Accounting industry. As a pioneer in influencer marketing software, we are committed to delivering exceptional service and effective solutions to our clients. The Customer Support role is critical in ensuring that our clients receive timely assistance and expert guidance. You will be the first point of contact for our customers, addressing inquiries, troubleshooting issues, and providing valuable support that enhances their experience with our software. Our ideal candidate possesses a strong understanding of accounting principles and has a passion for helping clients navigate administrative challenges. Additionally, you will play a vital role in our continuous improvement initiatives, sharing feedback and helping develop better support resources. We foster a collaborative environment and encourage innovative thinking, so you will work closely with various teams to resolve complex situations. If you thrive in a fast-paced environment and are eager to contribute to client success by empowering them with knowledge and solutions, we invite you to apply and be part of our mission to simplify accounting through technology.

• Serve as the primary contact for customer inquiries related to accounting software and services.
• Support clients by troubleshooting issues, providing solutions, and ensuring customer satisfaction.
• Guide customers through software features and functionality, enhancing their understanding and experience.
• Document customer interactions accurately in our support system to maintain comprehensive records.
• Collaborate with the technical team to escalate complex issues and ensure timely resolution.
• Conduct follow-ups with clients to ensure that their issues have been resolved satisfactorily.
• Develop and maintain product knowledge to provide accurate support and guidance to customers.

Requirements

• Proven experience in customer support or a related field, preferably in accounting or finance.
• Strong understanding of accounting principles and practices to assist clients effectively.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to troubleshoot and resolve customer issues efficiently and independently.
• Proficiency in using support ticket systems and remote support software.
• Strong organizational skills and attention to detail to manage multiple customer requests.
• A proactive attitude with a willingness to learn and adapt to new challenges in a fast-paced environment.