Senior Luxury Travel Advisor

Marchay is a curated, membership-based travel service and community for some of the world's most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members' high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning deep industry expertise, strategic problem-solving, and strong leadership skills acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

• Team Thinking : Spearhead your team's research on destinations, activities, dining experiences, etc.
• Execution & Planning : Handle execution of all trip booking details from hotels to transfers to reservations and moreand build detailed and comprehensive travel itineraries
• Maintaining Relationships : Work directly with hotels, villa suppliers, DMCs and local fixers globally
• Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
• Proactivity & Creativity : Seek out solutions off the books when needed
• Team Leadership & Mentorship : Guide and mentor Travel Advisors, ensuring excellence in execution and service
• Member Relationship Managem ent: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
• Crisis Management & Problem Solving : Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
• Strategic Oversight : Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
• Process & Service Enhancement : Contribute to Marchay's ongoing evolution by optimizing service offerings and internal processes

REQUIREMENTS:

• Location : While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
• Industry Leader : Minimum 4+ years in luxury travel planning, with experience managing clients and teams
• Highly Strategic : Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
• Tech Savvy : Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
• Product Knowledge : You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
• Mentor & Coach : Adept at guiding Travel Advisors, fostering their growth and independence
• Problem-Solver : Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
• Resourceful & Proactive : Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support

Benefits

• Competitive Compensation : Annual salary with a performance-based annual bonus
• Comprehensive Benefits : Fully-covered medical, dental, and vision insurance
• 401K Plan : Secure your financial future with our retirement savings program
• Leadership & Career Growth : Lead an elite team and contribute to shaping the future of luxury travel

Qualification

Bachelor's Degree