Is there a job opening for a Customer Success Manager in United States?

Trivium is currently hiring a Customer Success Manager in United States. The ideal candidate has skills and work experience of 3 - 4 years of experience as Customer Success Manager.

Does Trivium hire Customer Success Manager?

Trivium looking to hire a qualified Customer Success Manager in United States. The candidate will have 3 - 4 years of experience as Customer Success Manager.

What is the salary for a Customer Success Manager at Trivium?

The salary for a Customer Success Manager at Trivium may vary based on factors like experience, location, and responsibilities. The average base salary for this role Customer Success Manager is $ 2,500 - $ 4,500 / Monthly Salary.Customer Success Manager

What is the average salary for a Customer Success Manager in United States?

The average salary for a Customer Success Manager in United States typically ranges from $ 2,500 - $ 4,500 / Monthly Salary depending on experience, education, and the company.

Top

Customer Success Manager

United States

4 Days ago

Save Job Quick Apply

Job Description

Customer Success Manager (CSM) ? Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500?$4,500 per month, based on experience Employment Type: Full-Time

Key Responsibilities

Onboard new clients following the sales process and introduce them to our services.
Serve as the main point of contact for clients, providing guidance, updates, and support.
Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
Ensure client retention by proactively addressing issues and providing solutions.
Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
Track and report on client progress and performance metrics.
Escalate issues as needed and manage difficult client interactions with confidence and professionalism
Contribute to process improvements and build out SOPs for the CSM function.
Mentor future CSM team members as the department grows.

Requirements Required:

3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
Excellent communication, negotiation, and client management skills.
Ability to handle challenging client situations with professionalism and assertiveness.
Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
Highly proactive, detail-oriented, and able to work independently.
Passionate about delivering high-quality client results.

Preferred:

Experience working with contractors or service-based clients.
Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

Fully remote work with flexible schedule within Eastern Time.
Opportunity to build and lead your own team in the future.
Exposure to high-level client success and agency operations.
Supportive, fun, and high-energy team culture.
Opportunity to shape processes and make the role your own.

Job Overview

Job Function: ITES / KPO / BPO / LPO / Customer Service

Job Type: Full Time

Workplace Type: Remote

Experience Level: Mid-Senior level

Salary: $2,500 - $4,500 / Monthly Salary

Experience: 3 - 4 yrs

Contact Information

Company Name: Trivium

Recruiting People: HR Department

Website: http://triviumco.com

Location

Important Alert:
Beware of people who promise you a job or interview in exchange for money. If someone asks you for money and says it's for something like a registration fee or a refundable deposit, it could be a scam. Please be cautious. Remember, elsejob.com does not guarantee a job or interview in exchange for money, so don't give money to anyone like that.