Customer Success Associate

This role is for one of the Weekday's clients

Salary range: Rs 700000 - Rs 1000000 (ie INR 7-10 LPA)

Min Experience: 2 years

JobType: full-time

As a Customer Success Executive, you will be the face of our company for our clients. Your core responsibility is to ensure customer satisfaction, adoption, and long-term engagement with our products or services. You will proactively manage customer relationships, resolve issues, and provide strategic guidance to help customers meet their business goals.

Requirements

Key Responsibilities:

• Serve as the primary point of contact for assigned clients throughout their lifecycle.
• Build strong relationships and understand customer needs, goals, and business challenges.
• Guide clients through onboarding, training, and product adoption phases.
• Monitor customer health scores and usage patterns to proactively identify risks and opportunities.
• Collaborate with cross-functional teams (Product, Sales, Marketing, Tech Support) to resolve client issues and improve product offerings.
• Conduct regular check-ins, performance reviews, and QBRs (Quarterly Business Reviews) with customers.
• Develop strategies to increase customer retention and reduce churn.
• Identify upsell/cross-sell opportunities and collaborate with Sales for expansion.
• Collect and analyze customer feedback to inform product and process improvements.
• Maintain accurate records of customer interactions and update CRM tools regularly.

Key Skills & Qualifications:

• 24 years of experience in Customer Success, Account Management, Client Servicing, or a related field.
• Proven ability to manage multiple customer accounts with attention to detail and follow-through.
• Strong interpersonal and communication skills, with the ability to build trust and rapport with stakeholders at all levels.
• Customer-first mindset with a passion for solving problems and creating positive experiences.
• Excellent organizational skills and the ability to thrive in a fast-paced environment.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, or Zoho) and customer success platforms (e.g., Gainsight, Totango) is a plus.
• Basic understanding of SaaS platforms and B2B environments is preferred.
• Analytical mindset with the ability to interpret usage data and customer trends.