Job Description
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Requirements
TS/SCI with poly required- High School/GED and 25 years of related experience
- Bachelor of Science may be substituted for 5 years of experience
- Ability to collaborate effectively across departments and with external stakeholders
- Customer focused and result oriented
- Demonstrated experience in team leadership, strategic planning, and project management
- Excellent communication and interpersonal skills
- Senior Level Management
- Strong analytical and problem-solving abilities, with a keen attention to detail
- Strong technical background with expertise in enterprise IT services
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
- Information Technology Infrastructure Library (ITIL) V3 knowledge
- PMP
Benefits
Qualification
High School or equivalent
Key skill Required
- Project Management
- Cost control
- Active Directory
- Attention to Detail
- Budget Planning
- Business Objectives
- Clear Communication
- Collaboration
- Communication
- Customer Satisfaction
- Delivery Excellence
- Dental Insurance
- Design
- Digital Services
- Disability Insurance
- Focused
- Guidance
- Implementation
- Information Technology Infrastructure
- Information Technology Infrastructure Library
- Infrastructure
- Innovation
- Insurance
- Interpersonal Skills
- Leadership
- Life Insurance
- Maintenance
- Management
- Operational Efficiency
- Recruitment
- Resource Allocation
- Science
- Security
- Service Delivery
- SharePoint
- Strategic Planning
- Team Leadership
- Technical Leadership
