Customer Service Representative

DBS Staffing Services, Inc. is looking for a dedicated Customer Service Representative with a strong focus on Excel skills to join our customer's team. Located in the industrial area near the Little Creek-Fort Story Base in Virginia Beach, our staffing agency is committed to connecting skilled professionals with excellent opportunities. In this role, you will serve as a vital link between customers and our client's services, actively managing orders and providing exceptional support through phone, email, and in-person interactions. Your Excel expertise will be crucial for data input, reporting, and enhancing customer support functions.

NOTE: This role is fully on-site and not eligible for remote or hybrid work. Candidates must currently reside within the Tidewater area or be planning to relocate to the area independently of placement.

• Serve as the primary point of contact for customer inquiries and orders via phone, email, and chat, ensuring professional and timely service.

• Enter, update, and maintain customer and order information accurately within company systems and Excel.
• Use intermediate to advanced Excel functions to organize data, manage trackers, and generate reports for order management and operations.
• Resolve customer issues efficiently while maintaining high service standards.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback.
• Collaborate with team members to improve processes and overall customer experience.

• This position operates Monday to Friday, from 8 AM to 5 PM, with Friday ending at 4 PM.

Requirements

• Proven experience in customer service, with a strong preference for roles focusing on data entry and Excel.
• Exceptional communication skills, written and verbal, are essential.
• Medium-Advanced proficiency in Excel, including functions like VLOOKUP, pivot tables, and formulas.
• Strong organizational and time-management skills with the ability to multitask.
• Aptitude for problem-solving with a focus on customer satisfaction.
• Basic computer skills and typing speed of 50+ wpm.
• Positive attitude with a willingness to learn and grow within the organization.

Our client is eager to help you establish a long-term career with their team. Take the first step by applying for this position and seize the opportunity to showcase your skills. They encourage growth and development for individuals of all genders, fostering a fantastic work environment.