Customer Service Call Agent

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program!

What You'll Be Doing:

Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more

Help users reset passwords and related application activity

Answer questions about the program equipment and supplies

Review invoices and payment history with industry partners

Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable

Proactively call out to customers when needed for service-related matters

Participate in special projects and perform other duties as needed

Requirements

What Required Skills You'll Bring:

Good verbal communication

Cheerful and helpful attitude

Dependable and punctual engagement

Data entry skills

What Desired Skills You'll Bring:

Pleasant telephone manner; excellent written and verbal communication skills

Strong PC skills, knowledge of MS Office Suite

Experience working with iPad tablet software and/or printer hardware

Strong problem solving skills

Ability to adapt to new information and procedures

Ability to handle challenging situations by exhibiting composure and empathy

Strong analytical and technical aptitude would be a definite asset