Job Description
The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program!
What You'll Be Doing:
Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more
Help users reset passwords and related application activity
Answer questions about the program equipment and supplies
Review invoices and payment history with industry partners
Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable
Proactively call out to customers when needed for service-related matters
Participate in special projects and perform other duties as needed
Requirements
What Required Skills You'll Bring:
Good verbal communication
Cheerful and helpful attitude
Dependable and punctual engagement
Data entry skills
What Desired Skills You'll Bring:
Pleasant telephone manner; excellent written and verbal communication skills
Strong PC skills, knowledge of MS Office Suite
Experience working with iPad tablet software and/or printer hardware
Strong problem solving skills
Ability to adapt to new information and procedures
Ability to handle challenging situations by exhibiting composure and empathy
Strong analytical and technical aptitude would be a definite asset
Key skill Required
- Data Entry
- MS Office
- Ability to Handle
- Communication
- Empathy
- History
- Pleasant
- Problem Solving
- Talented
- Verbal Communication
- Written and Verbal Communication
