COO (Chief Operating Officer)

Put "Operational excellence is cool" as the first line of your cover letter or subject line, or your application won't be reviewed.

We're scaling Single Grain, Karrot.ai, and future ventures into a tech-enabled growth engineand we're looking for a proactive, decisive, and results-driven Chief Operating Officer (COO) to lead the charge. You'll own operations, profitability, and team performance at Single Grain, expanding your scope to Karrot.ai as systems lock in. If you're relentless about execution, margin, and scaling teams that win, keep reading.

Who We Are

Single Grain is an award-winning digital marketing agency that's been helping companies like Amazon, Uber, and Salesforce grow since 2009. We specialize in Paid Media, SEO, Content Marketing, CRO, and moreand we practice what we preach: our blogbrings in over 200,000 monthly visitors, our podcasthas 100+ million downloads, and more than 140,000 marketers subscribe to our YouTube channel.

Single Grain also has Karrot.ai a personalized LinkedIn ABM solution for b2b companies designed to help companies scale their ads in minutes, not weeks.

Requirements

What You'll Do

• Clean up ops, expand margins, and install leadership cadences.
• Drive client success: raise MRR, eliminate unprofitable work.
• Own the revenue engine: build the 21 demos/week SaaS pipeline.
• Assume full P&L authority over time: budgets, hiring, firing, comp design.
• Lead finance & FP&A: weekly cash and EBITDA pulse; board-ready reporting.
• Build and scale the talent bench: coach killers, exit passengers.
• Run the operating rhythm: L10s, WBRs, scorecardswithout the founder in the room.
• Expand remit to Karrot.ai once SG systems are locked.

Primary KPIs

• Profitability (EBITDA)
• Client retention and satisfaction (NRR)
• SaaS demo volume
• Top talent retention and development
• Operational cadence and compliance

What We're Looking For

• Track record scaling revenue to$20-50M+ with ?15% EBITDA
• 2+ internal promotions at multiple companies
• Proven P&L and margin ownership experience
• Ruthless operator focusturns strategy into execution fast
• Loves work for the sake of learning and NOT as a means to an end
• High EQ: confronts reality, coaches decisively, leads through complexity
• Confident working alongside visionary founders: challenges, aligns, drives momentum
• Systems thinker: implements scalable, accountable workflows
• Resilient, learning-obsessed, willing to grind when others coast
• Extremely AI-forward
• MAJOR plus if located in Los Angeles.

You'll succeed here if you're energized by imperfect information, comfortable setting direction instead of waiting for consensus, and confident making fast, high-stakes decisions when others hesitate.

If you're the kind of operator who thrives on turning ambitious visions into operational realityand can lead a team to outperform quarter after quarterwe want to hear from you. Just don't forget:operational excellence is cool.

Benefits

• Base: $200,000 - $250,000
• Performance Bonus: up to 30% (based on EBITDA + demo targets)
• Medical, Dental, and Vision Insurance
• Flexible PTO
• Home Office Stipend
• MacBook Provided