Contact Center Representative

At Hanna Interpreting Services, we deliver more than just words.

Are you ready to embark on an exhilarating journey with our rapidly growing team? Are you attentive to detail and efficient in entering information accurately? If so, we have an exciting opportunity for you to join our dynamic team as a Call Center Representative!

In 14 years, Hanna has grown from a start-up company to an industry leader in the interpretation and translation space. We were recently listed as a 'Top 100 Language Service Provider in the World' by Nimdzi Insights, Slator.com, and CSA Research, as well as nominated for "Best Overall Company," "Best Customer Service," and "Best Community Impact" in the 2023 BizX Awards. But we are not done yet!

We are seeking a Call Center Representative to join us in breaking down barriers and shaping a world where communication knows no boundaries!

Responsibilities:

• Customer Service: Interact and engage with our clients and stakeholders via phone
• Verification: Verify and correct data where necessary
• Confidentiality: Handle sensitive information with confidentiality
• Collaboration: Work closely with other team members to ensure that data is consistent and accurate
• Continuous Improvement: Suggest and implement improvements in data entry processes

Why Join Us:

• Collaborative Environment: You'll work closely with a supportive team that values efficiency and precision
• Career Growth Opportunities: Continuous learning and professional development resources will be at your disposal

At Hanna Interpreting Services, we deliver more than just words.

In 14 years, Hanna has grown from a start-up company to an industry leader in the interpretation and translation space. We were recently listed as a 'Top 100 Language Service Provider in the World' by Nimdzi Insights, Slator.com, and CSA Research, as well as nominated for "Best Overall Company," "Best Customer Service," and "Best Community Impact" in the 2023 BizX Awards. But we are not done yet!

Who is Hanna?

Hanna Interpreting Services LLC is a language services provider that offers in person, video, over-the-phone, and written options for translation, interpretation, ADA remediation, transcription, language assessments, voice over, and website localization.

Founded in 2010 by mother and son duo Jennifer Hanna and Tom Elias Hanna in their garage in San Diego, CA, Hanna has grown to more than 70 employees, served over 1 million non-English speakers to date in 200+ languages, and has sponsored countless outreach events to serve the local community.

We're known in the industry for always getting the job done. Whether a healthcare provider needs an interpreter to help during an emergency or an organization needs to translate their website in multiple languages they call us because we have the experience and the relationships to make their jobs easier.

Requirements

• Strong attention to detail with the ability to multitask
• Customer-service oriented and impeccable phone etiquette
• Excellent typing skills
• Ability to work independently in a fast-paced environment
• Familiarity with MS Office, databases, and other relevant software
• Previous experience in data entry is a plus, but not mandatory for candidates with the right attitude and aptitude

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.

Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits

• Hybrid Working Schedule: 1 week per month on-site
• Pay rate: $20-21/hr
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Breakfast or Lunch provided for onsite staff every Friday (that's right, every Friday!)