Contact Center Relationship Manager

Join DATAMARK, Inc. as a Relationship Manager in El Paso, Texas!

This onsite role is crucial for fostering and maintaining strong client relationships, ensuring our continued success in the BPO industry. As aRelationship Manager (Client Services Manager), you will be the primary point of contact for our clients, driving satisfaction and growth.

Key Responsibilities:

• Client Engagement: As aRelationship Manager, you will build and nurture long-term relationships with clients, understanding their needs and ensuring their satisfaction.
• Account Management: Manage client accounts proactively, addressing any issues and identifying opportunities for upselling and cross-selling.
• Communication: Maintain regular communication with clients through meetings, calls, and emails, ensuring they are informed and engaged.
• Collaboration: Work closely with internal teams to align client needs with our services, ensuring seamless delivery and support.
• Strategic Planning: Participate in strategic planning sessions to enhance client relationships and drive business growth.

Become a Relationship Manager at DATAMARK, Inc. and be a part of our dynamic team driving client satisfaction and business growth!

Requirements

Requirements for the Relationship Manager:

• Educational Background: Bachelor's degree in business, marketing, or a related field.
• B2B Experience: 2+ years of B2B experience, directly interacting with customers or an equivalent combination of sales and operations experience.
• Contact Center and Back Office Knowledge: Familiarity with contact center and back office (mailroom, data entry) operations.
• Account Management Expertise: Proven experience in account management or relationship management, ideally in a BPO or service-oriented industry.
• Interpersonal Skills: Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Problem-Solving Abilities: Excellent problem-solving and analytical abilities.
• Team Collaboration: Ability to work independently while collaborating effectively within a team.
• Technical Proficiency: Proficiency in CRM software and the Microsoft Office Suite.
• Travel: Willingness to travel occasionally for client meetings and events (up to 20%).

Benefits

What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
• Retirement Savings: Secure your future with our 401k and IRA retirement plans
• Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
• Time Off: Paid time off and public holidays to recharge and enjoy life.
• Disability Coverage: Short-term and long-term disability plans for added security.
• Professional Growth: Access to training and development to advance your career.
• Wellness Resources: Support for your overall well-being.
• Starting Salary: $70,000/annually

Qualification

Bachelor's Degree