Consulting Director

As a Consulting Director (referred to internally as the Delivery Director) at Stitch, you'll play a dual role: leading strategic client engagements as an Associate Principal level consultant while taking ownership of people management. You'll drive high-impact solutions for our clients while supporting and mentoring our consulting team. You're a problem solver, a relationship builder, and a trusted advisor.

What You'll Do

• Build 1:1 relationships with consultants, providing guidance and mentorship.
• Drive career development discussions with direct reports on a quarterly basis
• Be the go-to person for escalations related to people and partnering with Client Partners for escalations related to accounts, working to resolve challenges quickly.
• Manage time-off requests and timesheet approvals
• Contribute to the knowledge management tool, ensuring best practices are shared.
• Serve as an Associate Principal Business Strategist or Solution Architect for assigned accounts, driving strategy and delivering measurable impact.
• Lead discovery, solutioning, and change management to help clients achieve their goals.
• Use your expertise in Braze and adjacent platforms (CDPs, data warehouses, middleware) to craft best-in-class solutions.
• Manage multiple accounts simultaneously, ensuring timely, high-quality execution.
• Step into complex accounts and escalations to troubleshoot and lead solutions.
• Identify opportunities within existing accounts and guide the team to proactively drive new work.
• Support the operations team in staffing by regularly maintaining team staffing notes and participating in staffing meetings as needed
• Lead or co-lead office hours sessions to drive team knowledge sharing.
• Occasionally travel, up to 20% to various locations within the United States as required
• Perform additional duties as assigned and needed

What Success Looks Like In This Role?

• You consistently achieve the target of billable hours per quarter while effectively managing up to 20 direct reports
• Your team members show measurable growth in skills and performance under your guidance
• You provide ongoing support for your team around client support, workload balance, planning for PTO, among other areas.
• You proactively and consistently provide feedback to your team members, ensuring they have the guidance and support needed to succeed.
• You successfully contribute to assigned client accounts in an Associate Principal capacity
• You proactively identify and develop new work opportunities within existing clients
• You contribute meaningfully to Stitch's knowledge base and internal processes
• You maintain relevant certifications and technical expertise in Braze and adjacent platforms
• You partner with internal and external external teams to effectively drive success for the team

Requirements

• A minimum of 5 years of hands-on experience with marketing technology and customer engagement implementations
• A minimum of 3 years of direct people management experience
• Availability travel around 20% to various locations. This includes travel to our Indianapolis headquarters during onboarding and occasional travel to client sites
• Proven experience concurrently leading multiple account teams through various phases of the project lifecycle, including requirements definition, risk analysis, customization, testing, training, and rollout.
• Ability to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity.
• Proven ability to track and report account progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure account success.
• Confidence in conveying complex ideas and technical concepts clearly and concisely to both technical and non-technical stakeholders.
• Strong prioritization and time management skills, thriving in a deadline-driven environment.
• Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.

Benefits

• Flexible PTO policy
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana