Commercial HVAC - Service Manager

Country:

United States of America

Location: CAN14: CCS-Fairfield, NJ 100 Delawanna Ave Ste 401, Clifton, NJ, 07014 USA

Carrier Commercial Service has an opening for a HVAC Commercial Service Manager for our Clifton, NJ

location. This position has profit and loss responsibility for a service branch and is responsible for growing market share of the Carrier Commercial Service business.

The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects to exceed the expectations of our customers and meet revenue and margin targets.

RESPONSIBILITIES:

Forecast, monitor, and document financial performance against plan

Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities

Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements

Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction

Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements

Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company

Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable

Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.

Service Manager is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.

Service Manager is responsible for ensuring S&O guidelines & best practices are followed.

Required Qualifications:

High School Diploma/GED in required

2 years of people leadership experience

Working knowledge and understanding of commercial HVAC systems

Preferred Qualifications

Bachelor's degree in Business Management, Engineering preferred

Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions

Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

RSRCAR

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Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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