Collision Repair Estimator

Collision Repair Estimator Location: Schaumburg, IL Company: Collision Service Center About Us: Collision Service Center is a family-owned and operated collision repair facility with a strong reputation for delivering quality service and customer care. Located in Schaumburg, IL, we take pride in our long-standing relationships with our customers, insurance partners, and the community. Our continued success is built on hiring professionals who value excellence, integrity, and a strong customer-first mindset. We are currently seeking a Collision Repair Estimator who is experienced, detail-oriented, and passionate about providing outstanding customer service. If you're a motivated professional with estimating experience and a commitment to delivering a best-in-class customer experience, we?d love to hear from you. Relocation assistance is available for the right candidate.

Position Summary: As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You'll serve as the liaison between customers, insurance partners, and the repair team?ensuring a seamless and stress-free experience from start to finish.

Key Responsibilities: Customer Service & Communication Greet all customers in a warm, friendly, and professional manner Listen actively and respond empathetically to customer concerns or questions Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations Maintain consistent communication with customers throughout the repair, providing updates and managing expectations Build trust and rapport to enhance customer satisfaction and loyalty

Estimating & Repair Coordination Accurately inspect and assess vehicle damage and prepare detailed repair estimates Ensure all customer and vehicle information is thoroughly documented and updated in the system Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements Monitor the progress of repairs and keep all stakeholders informed Offer value-added services when appropriate and educate customers on benefits

Administrative Duties Maintain clear and accurate notes within the estimating and repair tracking systems Follow up on parts orders, repair timelines, and insurance authorizations Collaborate with the repair team to ensure timely and quality repairs

Join Our Team: If you are a customer-focused professional with estimating experience looking to work in a high-performing and supportive environment, apply today and help us continue to provide the exceptional service our customers have come to expect. Requirements Prior experience as a collision estimator or in a related automotive/insurance claims role is required Strong background in customer service within a collision repair environment preferred Proficiency with estimating software (CCC ONE, Audatex, or similar systems) Excellent communication, organizational, and interpersonal skills Ability to manage multiple tasks in a fast-paced environment Detail-oriented with a commitment to quality and accuracy Bilingual skills a plus Benefits Competitive flat-rate pay structure with production bonuses Paid vacation and holidays Health and dental insurance reimbursement available Supportive, family-owned and operated team environment Relocation assistance available for qualified candidates