Clinical Team Support

Our Clinical Team Support is a critical role within the agency, responsible for scheduling home health visits, managing staff productivity, and supporting a range of administrative responsibilities to ensure smooth operations in the office. This position requires an individual with excellent organizational skills, the ability to multitask, and a strong focus on maintaining productivity levels for clinical staff.

Job Duties:

• Coordinate and schedule skilled nursing, therapy (PT, OT, ST), and aide visits based on patient needs, physician orders, and insurance requirements, ensuring timely and appropriate care delivery.
• Assign clinicians based on skillset, availability, and location to optimize efficiency, minimize travel, and balance workloads.
• Monitor and adjust daily schedules to accommodate cancellations, urgent needs, and staff availability (e.g., sick leave, vacations).
• Communicate with clinicians to confirm availability, address scheduling needs, and ensure patient needs are met promptly.
• Contact patients and families to confirm appointments, manage changes, and address scheduling concerns to ensure a positive care experience.
• Track clinician productivity, visit completion, punctuality, and compliance with agency standards and regulatory requirements.
• Maintain accurate documentation in the EHR/scheduling system, ensuring all visits are logged, compliant, and billable.
• Collaborate with admissions to integrate new patients into schedules and ensure a smooth start of care.
• Support documentation workflows by assisting with required clinical forms, admission/discharge paperwork, and regulatory compliance.
• Coordinate with the billing department to verify visit authorizations and support accurate billing and reimbursement processes.

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Ability to sit in front of and operate a computer for extended periods of time.

• Ability to verbally communicate effectively over the telephone, and in person.

• Ability to lift, carry and move objects of varying size weighing up to 20 pounds.

• Ability to travel to different physical locations in the course of work.

• Monday to Friday, with occasional flexibility needed to accommodate patient needs and last-minute schedule changes.

Benefits

• Health, Vision, Dental Benefits
• 401K plus Employer Contribution
• CVS Virtual Care: Accessible Care, when and where people need it , includes Mental Health Counseling
• Teladoc- 24/7 Doctor Support (phone or video)
• Voluntary Life Insurance
• Critical Illness, Group Hospital Indemnity, Accident Insurance
• LegalShield
• IDShield
• Pet Insurance
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Employee Assistance Program/Health Concierge Services