Client Service & Product Support Specialist - Employment Tax

ADP is hiring a

Client Service and Product Support Specialist - Employment Tax.

Are you ready

to join a

company offering

career advancement

opportunities throughout your career journey?

Do you want to join a company with

award-winning

training

and

world-class service guidelines to help you achieve success,

growth, and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP?s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change ? your #1 goal is to help support clients through updates to government legislation and Tax compliance laws. You will serve as a trusted advisor to clients and work with various ADP operational departments to ensure effective communication to achieve business objectives and results. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

Apply now!

To learn more about Client Services at ADP , watch here:

https://adp.careers/Client\_Services\_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

Be a

Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." You will keep up-to-date and proficient in all processes, procedures, and system enhancements as well as new product rollouts and existing offerings to contribute to client retention.

Educate and Provide Recommendations.

You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. You will develop and implement quarter-end and year-end project plan for assigned clients and prepare and conduct account reviews.

You adhere to a daily schedule and organize yourself to deal with a high volume of client inquiries. You will help optimize your clients' tax performance by monitoring and responding to client inquires within the designated service level agreement.

TO SUCCEED IN THIS ROLE:

Required Qualifications

You have at least

one year

of experience in a customer service environment.

You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

Be yourself

in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong

by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career

in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously learn.

Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

Be your healthiest.

Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Balance work and life.

Resources and flexibility to more easily integrate your work and your life.

Focus on your mental health and well-being.

We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back

and generating a lasting, positive impacton the communities in which we work and live.

Get paid to pay it forward.

Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Apply today!

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP?s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click

https://jobs.adp.com/life-at-adp/

to learn more about ADP?s culture and our full set of values.