Clinical Support Specialist

The Clinical?Support?Specialist (CSS)?is responsible for?optimizing?clinical and workflow?of Onera?hPSG?to strengthen?relationships with high value accounts?alongside the?Director of Sales and?Regional Sales Managers?(RSM).?The position?is?responsible for'set-up and execution of evaluations,?customer onboarding?following?the?execution of?a?contract,?and?expanding clinical awareness and understanding of?Onera?products?and services.Additionally,?the CSS will conduct inside sales activities?to generate warm leads for'sales?team to follow-up on.This role combines clinical?expertise, customer engagement, workflow optimization, and commercial support to ensure successful implementation and expansion of Onera solutions. The CSS acts as a trusted clinical resource for customers while supporting broader commercial growth initiatives. Who we are Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Requirements

• Coordinate and execute product evaluations, demonstrations, and customer onboarding activities to support successful clinical adoption and?utilization?of Onera solutions.?

• Serve as the primary clinical resource for customers during implementation, training, workflow optimization, and ongoing support activities.?

• Partner closely with Sales leadership and Regional Sales Managers to support strategic account development and?utilization?growth within targeted accounts.?

• Deliver clinical education and product training to physicians, sleep technologists, clinicians, and administrative staff.?

• Support customer success initiatives by?identifying?workflow challenges and collaborating cross-functionally to develop effective solutions.?

• Conduct outbound customer engagement and follow-up activities related to inbound inquiries, marketing campaigns, and targeted commercial initiatives.?

• Maintain?expertise?in sleep medicine trends, home sleep diagnostics, reimbursement developments, and competitive technologies.?

• Assist?with quarterly business reviews,?utilization?assessments, and customer performance discussions.?

• Provide support at conferences, trade shows, educational programs, and customer events.?

• Maintain?timely?documentation of customer interactions, evaluations, implementation activities, and follow-up items within CRM and internal systems.?

• Communicate customer feedback, market intelligence, competitive insights, and training needs to internal stakeholders including Sales, Marketing, Clinical, and Product teams.?

• Ensure compliance with all company policies, quality standards, and regulatory requirements. Perform?additional?responsibilities as assigned by management.

• Bachelor's degree in Nursing, Respiratory Care, Biological Sciences, or related healthcare discipline?required.?

• RPSGT credential?required.?

• Minimum of 3 years of clinical support, clinical education, or customer-facing experience within medical devices, diagnostics, or sleep medicine.?

• Prior experience in sleep diagnostics, respiratory care, cardiovascular diagnostics, or related healthcare technology preferred.?

• Experience supporting large health systems, IDNs, VA/government accounts, or complex clinical implementations preferred.?

• Strong organizational, prioritization, and time-management skills.?

• Excellent written, verbal, and presentation communication skills.?

• Ability to work independently in a highly dynamic and growth-oriented